TRAVELSTART A NO GO ZONE

WORST EVER EXPERIENCE First the flight got cancelled BY TtRAVELSTART due to planes not allowed to fly - we had to pay in to move our departure to another day after I took out insurance, and it was not due to us but the planes. Secondly we could not board on the 12th of April due to the highway collapsing die to the floods and NO OTHER ALTERNATIVE ROUTES WAS AVAILABLE - again TRAVELSTART MADE US PAY IN R2000. THIRD TIME - Yesterday my daughter could not board due to testing positive for Covid - TRAVELSTART IS MAKING US PAY IN R4000 - ABSURD- ALL THE ABOVE WAS OUT OF OUR CONTROL

Personel not helpfull, you stay hanging on the phone for not less than 45minutes at a time, they will not assist you unless you PAY.

Please bare in mind that every time we also have to deal with accommodation in Hong Kong - what a pleasure to deal with them.

Kindly assist ASAP and help us, I am a single mother for the past 20yrs and am trying to get my daughter abroad to start teaching and earning an income.

TRAVELSTART HAS USED UP ALL HER SAVINGS AND CONTINUE TO DO SO.

Kind Regards Chamay Wright.