CB
Chantel B
1 reviews | Active since Mar 2021
17 Mar 2021, 13:57
Travelstart
I booked a return flight, but due to circumstances I had to change date and times on my flight, I requested a quote from Travelstart, which I received but with incorrect times. So it's been 6 days and still no correction, there is no call centre, emails are answered with automated responses and with whatsapp you just get "sorry no live agents available"
So my original ticket will probably be canceled, cause that flight is for the 18th and today is the 17th.... which means I will be loosing my money!
Very poor service!
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
17 Mar 2021, 16:01Dear Chantel,
Thank you for the feedback.
I have checked the booking and can see that you had managed to reach the amazing Kyle. I am very sorry that you struggled to get hold of us to assist in changing your booking.
I will be giving you a call after your flight tomorrow so that we can have a chat and address all your concerns.
I will also be sending you an email and I would like you to respond with feedback.
Kind Regards,
Melissa
Thank you for the feedback.
I have checked the booking and can see that you had managed to reach the amazing Kyle. I am very sorry that you struggled to get hold of us to assist in changing your booking.
I will be giving you a call after your flight tomorrow so that we can have a chat and address all your concerns.
I will also be sending you an email and I would like you to respond with feedback.
Kind Regards,
Melissa
Travelstart's reply17 Mar 2021, 16:01
Official
Dear Chantel,
Thank you for the feedback.
I have checked the booking and can see that you had managed to reach the amazing Kyle. I am very sorry that you struggled to get hold of us to assist in changing your booking.
I will be giving you a call after your flight tomorrow so that we can have a chat and address all your concerns.
I will also be sending you an email and I would like you to respond with feedback.
Kind Regards,
Melissa
Thank you for the feedback.
I have checked the booking and can see that you had managed to reach the amazing Kyle. I am very sorry that you struggled to get hold of us to assist in changing your booking.
I will be giving you a call after your flight tomorrow so that we can have a chat and address all your concerns.
I will also be sending you an email and I would like you to respond with feedback.
Kind Regards,
Melissa
CB
Chantel B's updateReviewer Update
17 Mar 2021, 16:11Hi Melissa, yes Someone is now helping me but I won't be flying tomorrow.
That's exactly what I'm trying to change.
Thanks for your response!
That's exactly what I'm trying to change.
Thanks for your response!
CB
Chantel B's update17 Mar 2021, 16:11
Reviewer Update
Hi Melissa, yes Someone is now helping me but I won't be flying tomorrow.
That's exactly what I'm trying to change.
Thanks for your response!
That's exactly what I'm trying to change.
Thanks for your response!