Travelstart

Never ever use Travelstart, they take your money and thereafter there is no service.

In 2020 we bought ticket to play SA Pool championships in Cape Town. Unfortunately we went into lock down. We then requested to have a refund as the Championships were cancelled. We then received a mail informing us that there will be no refund but we can transfer the tickets (at no extra cost) up until October 2021. When travelling were allowed we wanted to transfer the tickets to some friends that wanted to travel to Cape Town. We sent mails but nobody even had the decency to reply to any mails.

Then last month again we tried to transfer the tickets. We phoned from the Airports to other agencies to try and assist and were informed that only Travelstart can do the transfer. Once again nobody responded to any emails. When we phoned, more than once, nobody could assist or answered the phone.

There was no customer service from their side. NOT EVEN ONCE.

On 18 October we lodged a complaint and received a mail stating they will revert back within 24 hours. 25 October no response again.

Travelstart is playing for time to ***** the money, if I look at all the complaints we not the first customers that has ben ****** by Travelstart.

All other travel agencies can refund money back, why not Travelstart.