JG
Jeanne G
1 reviews | Active since Apr 2022
05 Apr 2022, 14:57
Travelstart
I will give it a 3 because although the customer service was great (Kyle Decarme) the waiting time on the phone and time it takes to return emails is inconvenient. Also, it cost a small fortune to change my flight. The people over the phone are lovely and friendly but other things are an issue.
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Travelstart's replyOfficial
13 Apr 2022, 15:36Hi Jeanne,
Thank you for taking the time to rate our service and share your recent experience when reaching out to the team.
We are aware of the challenges that our customers have experienced in trying to get through to us and we are in the process of changing how we service our customers. Apologies for the inconvenience.
Regarding the amendment quote e-mailed we quote according to the seat and fare availability on the requested dates the passenger has provided. Our Fares team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required. Should there be any difference in taxes this is also calculated into quote. I regret you are not happy with the amendment quote emailed however we are governed by the airlines change policy / regulations. As these funds go directly to the airline we are not permitted to wavier any airline policies.
Thank you for the support and the lovely feedback regarding our operations team. They will be very happy to hear this compliment.
Kind Regards,
Marcelle
Thank you for taking the time to rate our service and share your recent experience when reaching out to the team.
We are aware of the challenges that our customers have experienced in trying to get through to us and we are in the process of changing how we service our customers. Apologies for the inconvenience.
Regarding the amendment quote e-mailed we quote according to the seat and fare availability on the requested dates the passenger has provided. Our Fares team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required. Should there be any difference in taxes this is also calculated into quote. I regret you are not happy with the amendment quote emailed however we are governed by the airlines change policy / regulations. As these funds go directly to the airline we are not permitted to wavier any airline policies.
Thank you for the support and the lovely feedback regarding our operations team. They will be very happy to hear this compliment.
Kind Regards,
Marcelle
Travelstart's reply13 Apr 2022, 15:36
Official
Hi Jeanne,
Thank you for taking the time to rate our service and share your recent experience when reaching out to the team.
We are aware of the challenges that our customers have experienced in trying to get through to us and we are in the process of changing how we service our customers. Apologies for the inconvenience.
Regarding the amendment quote e-mailed we quote according to the seat and fare availability on the requested dates the passenger has provided. Our Fares team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required. Should there be any difference in taxes this is also calculated into quote. I regret you are not happy with the amendment quote emailed however we are governed by the airlines change policy / regulations. As these funds go directly to the airline we are not permitted to wavier any airline policies.
Thank you for the support and the lovely feedback regarding our operations team. They will be very happy to hear this compliment.
Kind Regards,
Marcelle
Thank you for taking the time to rate our service and share your recent experience when reaching out to the team.
We are aware of the challenges that our customers have experienced in trying to get through to us and we are in the process of changing how we service our customers. Apologies for the inconvenience.
Regarding the amendment quote e-mailed we quote according to the seat and fare availability on the requested dates the passenger has provided. Our Fares team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required. Should there be any difference in taxes this is also calculated into quote. I regret you are not happy with the amendment quote emailed however we are governed by the airlines change policy / regulations. As these funds go directly to the airline we are not permitted to wavier any airline policies.
Thank you for the support and the lovely feedback regarding our operations team. They will be very happy to hear this compliment.
Kind Regards,
Marcelle