1 reviews | Active since May 2021
Travelstart
Hi there,
I would like to please get answer regarding payment for a one way flight from Capetown to East London reference number: ZA***5 (through Flysafair). The payment went through on the card but I had an email response saying the payment didn't go through. When we got to the airport the check in counter said they haven't got the ticket on their system and to go to Flysafair counter to check this.
Once we got to the Flysafair counter they couldnt pick up the payment and said that paying through a third party (Travelstart) this can happen with funds not being released - so we had to buy another ticket from the counter to not miss the flight. I have messaged Travelstart and still no response regarding this.
Please advise
Thank you for reaching out to us.
I have checked the booking and can see that the 1 ticket for Kenneth failed as the payment failed.
We sent 2 emails and an sms to advise on 19 May that the payment was unsuccessful.
I am sorry about the inconvenience caused but when we attempted to process the card the bank rejected the transaction.
I will contact you within the next 24 hours for further information and feedback.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the 1 ticket for Kenneth failed as the payment failed.
We sent 2 emails and an sms to advise on 19 May that the payment was unsuccessful.
I am sorry about the inconvenience caused but when we attempted to process the card the bank rejected the transaction.
I will contact you within the next 24 hours for further information and feedback.
Kind Regards,
Melissa