ET
Erna T
1 reviews | Active since Apr 2022
14 Apr 2022, 13:36
Travelstart
Travelstart just don't answer emails or the phone! Can't get hold of them to change a booking!
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Replies (1)
Travelstart's replyOfficial
18 Apr 2022, 13:34Good Day Erna,
Thank you for taking my call earlier and sharing your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused when trying to reach the team to do a date change to your flight.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers. Apologies for the inconvenience.
Thank you for providing me with your new dates of travel which. We will be in touch with an amendment quote just for passenger Erna Thomas today.
Your booking has been marked as urgent, so please keep checking your emails and follow the prompts as discussed over the phone earlier.
The other 3 passengers we have submitted refund applications to the airline, and we have received the death certificate for passenger Zacharias Thomas.
Kind Regards,
Marcelle
Thank you for taking my call earlier and sharing your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused when trying to reach the team to do a date change to your flight.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers. Apologies for the inconvenience.
Thank you for providing me with your new dates of travel which. We will be in touch with an amendment quote just for passenger Erna Thomas today.
Your booking has been marked as urgent, so please keep checking your emails and follow the prompts as discussed over the phone earlier.
The other 3 passengers we have submitted refund applications to the airline, and we have received the death certificate for passenger Zacharias Thomas.
Kind Regards,
Marcelle
Travelstart's reply18 Apr 2022, 13:34
Official
Good Day Erna,
Thank you for taking my call earlier and sharing your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused when trying to reach the team to do a date change to your flight.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers. Apologies for the inconvenience.
Thank you for providing me with your new dates of travel which. We will be in touch with an amendment quote just for passenger Erna Thomas today.
Your booking has been marked as urgent, so please keep checking your emails and follow the prompts as discussed over the phone earlier.
The other 3 passengers we have submitted refund applications to the airline, and we have received the death certificate for passenger Zacharias Thomas.
Kind Regards,
Marcelle
Thank you for taking my call earlier and sharing your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for any frustration caused when trying to reach the team to do a date change to your flight.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers. Apologies for the inconvenience.
Thank you for providing me with your new dates of travel which. We will be in touch with an amendment quote just for passenger Erna Thomas today.
Your booking has been marked as urgent, so please keep checking your emails and follow the prompts as discussed over the phone earlier.
The other 3 passengers we have submitted refund applications to the airline, and we have received the death certificate for passenger Zacharias Thomas.
Kind Regards,
Marcelle