BC
Bertha C
1 reviews | Active since Aug 2021
16 Aug 2021, 14:19
Travelstart
I made bookings through travelstart, eight tickets in total. Due to corona I couldn't use it. For a year I'm trying to get a refund or too use my old tickets and make new bookings, but untill today I had no respond. I also tried the Airlines direct, but because I booked through travelstart , they can't assist me. Why does travelstart even aloud to do business if they don't put the client first? Can someone please get back to me on this matter, because it's time consuming and I can't lose that kind of money. There must be something they can do to refund me or to at least use my old tickets and make new bookings
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Travelstart's replyOfficial
16 Aug 2021, 16:23Hi Bertha,
Thank you for reaching out to us.
I have checked the booking and can see that the email is a Telkomsa.net email address and their system blocks our manual emails from reaching passengers. I do apologise that you have not received any response on your bookings.
I have checked and can see that the 4 references are for different airlines, I will check on the airline directives and advise you accordingly, I can advise that the airlines booked are not offering any refunds and will be providing you with feedback on what your options are.
I will be in contact with you within the next 24 hours to assist.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the email is a Telkomsa.net email address and their system blocks our manual emails from reaching passengers. I do apologise that you have not received any response on your bookings.
I have checked and can see that the 4 references are for different airlines, I will check on the airline directives and advise you accordingly, I can advise that the airlines booked are not offering any refunds and will be providing you with feedback on what your options are.
I will be in contact with you within the next 24 hours to assist.
Kind Regards,
Melissa
Travelstart's reply16 Aug 2021, 16:23
Official
Hi Bertha,
Thank you for reaching out to us.
I have checked the booking and can see that the email is a Telkomsa.net email address and their system blocks our manual emails from reaching passengers. I do apologise that you have not received any response on your bookings.
I have checked and can see that the 4 references are for different airlines, I will check on the airline directives and advise you accordingly, I can advise that the airlines booked are not offering any refunds and will be providing you with feedback on what your options are.
I will be in contact with you within the next 24 hours to assist.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the email is a Telkomsa.net email address and their system blocks our manual emails from reaching passengers. I do apologise that you have not received any response on your bookings.
I have checked and can see that the 4 references are for different airlines, I will check on the airline directives and advise you accordingly, I can advise that the airlines booked are not offering any refunds and will be providing you with feedback on what your options are.
I will be in contact with you within the next 24 hours to assist.
Kind Regards,
Melissa