1 reviews | Active since Jun 2020
Travelstart
I recently booked a flight with the Travelstart app and when it came to the payment things went south!
I entered all my details and submitted the payment, the app**** rep**** with the payment being unsuccessful. I tried again via EFT and the payment went threw as I requested immediate payment.
I had done this on the 25th of February 2021 which is 5 days ago.
I notified them on the same day that I accidentally made a double payment as both payments went threw. I requested to refund the first payment because I still wanted to do business with them and they assured me that it would be done!
It has been 5 days and still no reply or communication has been done from their side!
You can't get threw to an agent as they only have whatsapp lines and email.
My R2600 is now gone because of this and I am really disappointed!!
Please be careful when dealing with Travelstart!!
Thank you for reaching out to us.
Please can you send your bank statements and pop to feedback @ travelstart .com, as I have checked on both bookings and am not able to locate the payment. Both references also reflect as cancelled. I will send an email requesting the pop and statement so that we can assist you.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please can you send your bank statements and pop to feedback @ travelstart .com, as I have checked on both bookings and am not able to locate the payment. Both references also reflect as cancelled. I will send an email requesting the pop and statement so that we can assist you.
Wishing you a good day further.
Kind Regards,
Melissa