1 reviews | Active since Dec 2020
TRAVELSTART
I booked a flight on 25 August 2020 to fly from OR Tambo to George on 15 December 2020 and obviously already paid for it. On Tuesday, 7 December 2020, I received an sms from Mango that due to limited flights operating my flight has been cancelled. They gave a number to call urgently, BUT after numerous calls to that number NO response!!! My calls were twice answered, but the moment I start with my request / complaint the phone was dropped. I even sent a message on Instragram BUT NO response.
My question is now will i get my money back, I assume I am not going to fly anywhere, BUT AT LEAST WANT A RESPONSE FROM THE AIRLINE.
TRUST ME I WILL NEVER EVER BOOK ON MANGO AND TROUGH TRAVELSTART AGAIN. I TRIED TO PHONE TRAVELSTART AND WAS ON THE LINE FOR 20 MINUTES WAITING FOR ONE OF THEIR AGENTS TO ANSWER THE PHONE - I BOOKED THE TICKET THROUGH TRAVELSTART. I SENT 4 OR 5 EMAILS - NO RESPONSE!!! USELESS!!!
Thank you kindly for your feedback and for bringing this matter to our attention.
I am really sorry that you have been struggling to get hold of someone for assistance on this matter. I am glad you to took my call and we could come to some sort of conclusion on this matter.
As discussed I managed to get hold of Mango Airlines, they advised of the following options only:
- Vouchers valid for 6 months from date of issue as well as
- Rebooking to another date
- They also offer name changes if the original passengers are not able to travel
I understand that for you these options are not suitable as you have already made alternative plans do not wish to Travel with mango.
I have called Mango back and advised of the situation and your frustration. They have asked that I email the Mango Refunds Team to advise of your request for cash refund, as these are isolated cases and gets handled case by case.
I will keep you informed of the Mango outcome as soon as I have heard from the refunds Team.
I have sent you an email from my email address, if there is anything else you need you can email me.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you kindly for your feedback and for bringing this matter to our attention.
I am really sorry that you have been struggling to get hold of someone for assistance on this matter. I am glad you to took my call and we could come to some sort of conclusion on this matter.
As discussed I managed to get hold of Mango Airlines, they advised of the following options only:
- Vouchers valid for 6 months from date of issue as well as
- Rebooking to another date
- They also offer name changes if the original passengers are not able to travel
I understand that for you these options are not suitable as you have already made alternative plans do not wish to Travel with mango.
I have called Mango back and advised of the situation and your frustration. They have asked that I email the Mango Refunds Team to advise of your request for cash refund, as these are isolated cases and gets handled case by case.
I will keep you informed of the Mango outcome as soon as I have heard from the refunds Team.
I have sent you an email from my email address, if there is anything else you need you can email me.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart