SG
Santie G
1 reviews | Active since Feb 2021
17 Aug 2021, 16:46
Travelstart
I would not recommend them....it is sad...theycan not properly pick up the phone and speak to their clients...
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
17 Aug 2021, 17:29Hi Santie,
Thank you for reaching out to us.
I will be in contact with you within the next 24 hours to assist you.
I am very sorry that you have been trying to get hold of us to no avail. I have checked with the operations team and our emails , client contact form and whats app are working well and the response time is good.
Kind Regards,
Melissa
Thank you for reaching out to us.
I will be in contact with you within the next 24 hours to assist you.
I am very sorry that you have been trying to get hold of us to no avail. I have checked with the operations team and our emails , client contact form and whats app are working well and the response time is good.
Kind Regards,
Melissa
Travelstart's reply17 Aug 2021, 17:29
Official
Hi Santie,
Thank you for reaching out to us.
I will be in contact with you within the next 24 hours to assist you.
I am very sorry that you have been trying to get hold of us to no avail. I have checked with the operations team and our emails , client contact form and whats app are working well and the response time is good.
Kind Regards,
Melissa
Thank you for reaching out to us.
I will be in contact with you within the next 24 hours to assist you.
I am very sorry that you have been trying to get hold of us to no avail. I have checked with the operations team and our emails , client contact form and whats app are working well and the response time is good.
Kind Regards,
Melissa
SG
Santie G's updateReviewer Update
18 Aug 2021, 02:12Hi Melissa,
I do apologise but I don't agree, there is not proper communication between consultsnts and customer and the way travelstart is confusing. I was send an mail to confirm a refund on my booking and I send a email back, but only to find out the process was not started and they are awaiting my confirmation. Why send the email and also the amount was totally wrong it should have been 2 adults and one child they only added one adult and one child.
I have spoken to QATAr and they said from there side a refund take 6 to 8 weeks not as long as travelstart said 12 to 18 weeks is unexcepable.
Please assist in this matter.
Thank you.
I do apologise but I don't agree, there is not proper communication between consultsnts and customer and the way travelstart is confusing. I was send an mail to confirm a refund on my booking and I send a email back, but only to find out the process was not started and they are awaiting my confirmation. Why send the email and also the amount was totally wrong it should have been 2 adults and one child they only added one adult and one child.
I have spoken to QATAr and they said from there side a refund take 6 to 8 weeks not as long as travelstart said 12 to 18 weeks is unexcepable.
Please assist in this matter.
Thank you.
SG
Santie G's update18 Aug 2021, 02:12
Reviewer Update
Hi Melissa,
I do apologise but I don't agree, there is not proper communication between consultsnts and customer and the way travelstart is confusing. I was send an mail to confirm a refund on my booking and I send a email back, but only to find out the process was not started and they are awaiting my confirmation. Why send the email and also the amount was totally wrong it should have been 2 adults and one child they only added one adult and one child.
I have spoken to QATAr and they said from there side a refund take 6 to 8 weeks not as long as travelstart said 12 to 18 weeks is unexcepable.
Please assist in this matter.
Thank you.
I do apologise but I don't agree, there is not proper communication between consultsnts and customer and the way travelstart is confusing. I was send an mail to confirm a refund on my booking and I send a email back, but only to find out the process was not started and they are awaiting my confirmation. Why send the email and also the amount was totally wrong it should have been 2 adults and one child they only added one adult and one child.
I have spoken to QATAr and they said from there side a refund take 6 to 8 weeks not as long as travelstart said 12 to 18 weeks is unexcepable.
Please assist in this matter.
Thank you.
Travelstart's replyOfficial
19 Aug 2021, 16:45Hi Santie, thank you for the revert.
I have checked the booking and can see on the refund quote sent above the refundable amount it stated per adult and the per child. furthermore we have proceeded to action the refund and we are not able to guarantee the airline time frame of 6-8weeks in case of anything that might arise on their end, thus we advise 10-12 weeks as airline refunds have been delayed due to the current global sate of the world. The refund will be direct and I urge you to keep an eye on your account as a full refund had been requested.
Kind Regards,
Melissa
I have checked the booking and can see on the refund quote sent above the refundable amount it stated per adult and the per child. furthermore we have proceeded to action the refund and we are not able to guarantee the airline time frame of 6-8weeks in case of anything that might arise on their end, thus we advise 10-12 weeks as airline refunds have been delayed due to the current global sate of the world. The refund will be direct and I urge you to keep an eye on your account as a full refund had been requested.
Kind Regards,
Melissa
Travelstart's reply19 Aug 2021, 16:45
Official
Hi Santie, thank you for the revert.
I have checked the booking and can see on the refund quote sent above the refundable amount it stated per adult and the per child. furthermore we have proceeded to action the refund and we are not able to guarantee the airline time frame of 6-8weeks in case of anything that might arise on their end, thus we advise 10-12 weeks as airline refunds have been delayed due to the current global sate of the world. The refund will be direct and I urge you to keep an eye on your account as a full refund had been requested.
Kind Regards,
Melissa
I have checked the booking and can see on the refund quote sent above the refundable amount it stated per adult and the per child. furthermore we have proceeded to action the refund and we are not able to guarantee the airline time frame of 6-8weeks in case of anything that might arise on their end, thus we advise 10-12 weeks as airline refunds have been delayed due to the current global sate of the world. The refund will be direct and I urge you to keep an eye on your account as a full refund had been requested.
Kind Regards,
Melissa