Travelstart

Hi There Sharron 

Thank you for your feedback, it is much appreciated. 

Due to Covid we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily  and have opened up an online chat service where all our agents are able to assist more passengers at the same time. We apologize for the delay you experienced on the chat service. 

Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.

Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible and hopefully our phone lines will be open soon again. 

Hope you have a wonderful day further!

Thank you and kind regards
Travelstart