DW
Dayl W
1 reviews | Active since Nov 2020
19 Nov 2020, 13:28
TRAVELSTAR WORST BOOKING AGENCY ON THE INTERNET!
TravelStart. how to put this in the nicest possible way booked my flights at 20:08 on the 18/11/2020 for the 25/12/2020 with a return flight on the 01/01/2021 made payment and received a confirmation a few minutes later, the confirmations dates were not the same as the dates I booked being 25/11/2020!!!!! I emailed called and left messages immediately, with no response!!! I called them this morning 19/11/2020 at 09:00 and was on hold for 3hours. finally, get through to them I explain the whole situation to get a response... "there is nothing we can do you must just pay the change of flight charge" which they can not do I must call the airline and fix it with them.
after asking to speak to the manager I get told she is busy I must leave my details I am still waiting for the callback!!!
I have subsequently called the airline and changed my flights start to finish 10minutes helpful knowledgable staff, unfortunately, this has put me close to R1000.00 out of pocket
if at all possible DO NOT USE TRAVEL START!!!!!
1) Impossible to navigate website 2) Terrible Customer Service 3) NOT HELP FULL IN THE SLIGHTEST 4) RUDE!!!!! 5)Do not respond to communications
not impressed 1st last and only time I will ever use them
Helpful (0)
Replies (2)0
Replies (2)DW
Dayl W's updateReviewer Update
19 Nov 2020, 14:44A small amendment has to be made regarding my Statement with regards to emailing Travel start last night 18/11/2020, My email was stuck in my outbox and did not get delivered through to them. (this fault is on me and not to reflect badly on them)
I have since posting my complaint been contacted by Lee-Ann from Travel Star, she is very helpful and willing to go the extra mile to fix the issues mentioned. I will keep this thread open and keep it up todate with what the outcome is ...
I have since posting my complaint been contacted by Lee-Ann from Travel Star, she is very helpful and willing to go the extra mile to fix the issues mentioned. I will keep this thread open and keep it up todate with what the outcome is ...
DW
Dayl W's update19 Nov 2020, 14:44
Reviewer Update
A small amendment has to be made regarding my Statement with regards to emailing Travel start last night 18/11/2020, My email was stuck in my outbox and did not get delivered through to them. (this fault is on me and not to reflect badly on them)
I have since posting my complaint been contacted by Lee-Ann from Travel Star, she is very helpful and willing to go the extra mile to fix the issues mentioned. I will keep this thread open and keep it up todate with what the outcome is ...
I have since posting my complaint been contacted by Lee-Ann from Travel Star, she is very helpful and willing to go the extra mile to fix the issues mentioned. I will keep this thread open and keep it up todate with what the outcome is ...
Travelstart's replyOfficial
19 Nov 2020, 17:13Good day Dayl
Thank you so much for taking the time to provide us with your feedback and for taking my call this afternoon.
Firstly accept my apologies for the frustration in trying to get hold of someone to assist you this morning with your query.
Thank you also for updating your review in regards to the first attempt in contacting Travelstart. This does change the response time of Travelsatrt.
Please allow me to elaborate more on the concerns pointed out in your review:
I am sorry you feel the website is not easy to navigate, we always try to make it a seamless process for the passenger. If this statement refers to the your claim that the website changed your dates, then, as we discussed telephonically this could be as a result of your cookies and cache storage on your internet browser. There is no human interaction on any of the booking processes , especially with Low cost carriers. The entire process is automated and the the logs that was checked, in your case, verifies that what you entered when booking is what was booked and confirmed.
With Low cost carriers all changes can only be done via the airlines contact center as they will require immediate payment. If this was something that the agent could assist you with telephonically, it would certainly have been done, however she was unable to process and action what you required and therefore could not assist .
If any of the agents displayed any rude behavior towards you ,this is certainly something that would need to be addressed and will be investigated. All calls, emails and who accessed your booking is recorded.
I do hope that this clarifies your concerns and if you require any further assistance, you do have my email address .
We will communicate further via email on the way forward regarding your case compensation.
Wishing you all the best and hope you have a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback and for taking my call this afternoon.
Firstly accept my apologies for the frustration in trying to get hold of someone to assist you this morning with your query.
Thank you also for updating your review in regards to the first attempt in contacting Travelstart. This does change the response time of Travelsatrt.
Please allow me to elaborate more on the concerns pointed out in your review:
I am sorry you feel the website is not easy to navigate, we always try to make it a seamless process for the passenger. If this statement refers to the your claim that the website changed your dates, then, as we discussed telephonically this could be as a result of your cookies and cache storage on your internet browser. There is no human interaction on any of the booking processes , especially with Low cost carriers. The entire process is automated and the the logs that was checked, in your case, verifies that what you entered when booking is what was booked and confirmed.
With Low cost carriers all changes can only be done via the airlines contact center as they will require immediate payment. If this was something that the agent could assist you with telephonically, it would certainly have been done, however she was unable to process and action what you required and therefore could not assist .
If any of the agents displayed any rude behavior towards you ,this is certainly something that would need to be addressed and will be investigated. All calls, emails and who accessed your booking is recorded.
I do hope that this clarifies your concerns and if you require any further assistance, you do have my email address .
We will communicate further via email on the way forward regarding your case compensation.
Wishing you all the best and hope you have a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply19 Nov 2020, 17:13
Official
Good day Dayl
Thank you so much for taking the time to provide us with your feedback and for taking my call this afternoon.
Firstly accept my apologies for the frustration in trying to get hold of someone to assist you this morning with your query.
Thank you also for updating your review in regards to the first attempt in contacting Travelstart. This does change the response time of Travelsatrt.
Please allow me to elaborate more on the concerns pointed out in your review:
I am sorry you feel the website is not easy to navigate, we always try to make it a seamless process for the passenger. If this statement refers to the your claim that the website changed your dates, then, as we discussed telephonically this could be as a result of your cookies and cache storage on your internet browser. There is no human interaction on any of the booking processes , especially with Low cost carriers. The entire process is automated and the the logs that was checked, in your case, verifies that what you entered when booking is what was booked and confirmed.
With Low cost carriers all changes can only be done via the airlines contact center as they will require immediate payment. If this was something that the agent could assist you with telephonically, it would certainly have been done, however she was unable to process and action what you required and therefore could not assist .
If any of the agents displayed any rude behavior towards you ,this is certainly something that would need to be addressed and will be investigated. All calls, emails and who accessed your booking is recorded.
I do hope that this clarifies your concerns and if you require any further assistance, you do have my email address .
We will communicate further via email on the way forward regarding your case compensation.
Wishing you all the best and hope you have a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback and for taking my call this afternoon.
Firstly accept my apologies for the frustration in trying to get hold of someone to assist you this morning with your query.
Thank you also for updating your review in regards to the first attempt in contacting Travelstart. This does change the response time of Travelsatrt.
Please allow me to elaborate more on the concerns pointed out in your review:
I am sorry you feel the website is not easy to navigate, we always try to make it a seamless process for the passenger. If this statement refers to the your claim that the website changed your dates, then, as we discussed telephonically this could be as a result of your cookies and cache storage on your internet browser. There is no human interaction on any of the booking processes , especially with Low cost carriers. The entire process is automated and the the logs that was checked, in your case, verifies that what you entered when booking is what was booked and confirmed.
With Low cost carriers all changes can only be done via the airlines contact center as they will require immediate payment. If this was something that the agent could assist you with telephonically, it would certainly have been done, however she was unable to process and action what you required and therefore could not assist .
If any of the agents displayed any rude behavior towards you ,this is certainly something that would need to be addressed and will be investigated. All calls, emails and who accessed your booking is recorded.
I do hope that this clarifies your concerns and if you require any further assistance, you do have my email address .
We will communicate further via email on the way forward regarding your case compensation.
Wishing you all the best and hope you have a wonderful day further!
Thank you and kind regards
Travelstart