Item: Travelstart
Rating: 1
Author: Kishan M

Travelstart's replyOfficial

12 Jul 2018, 14:35

Hi Kishan,

I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.

As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. I just spoke to an agent named Tasneem who has advised that while quoting you, the line was released. She then attempted to call back to no avail. I do also sincerely regret to hear that you were dissatisfied with the service provided by us. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again. Please let me know if you would like the quote sent again or if you would like me to have the agent redial now?

Thank you once again for your comments.

Kind regards,
Dino at Travelstart

Travelstart's reply12 Jul 2018, 14:35

Official

Hi Kishan,

I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.

As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. I just spoke to an agent named Tasneem who has advised that while quoting you, the line was released. She then attempted to call back to no avail. I do also sincerely regret to hear that you were dissatisfied with the service provided by us. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again. Please let me know if you would like the quote sent again or if you would like me to have the agent redial now?

Thank you once again for your comments.

Kind regards,
Dino at Travelstart

Travelstart's replyOfficial

12 Jul 2018, 14:52

Dear Kishan Masana

we see that your sister has been in contact with our offices and that the change has been successfully completed.

We are sorry that you had difficulty with regards to the initial change query and take your feedback to heart.

Please accept our apology for any inconvenience caused in this instance.

With kind regards,
***nor at Travelstart

Travelstart's reply12 Jul 2018, 14:52

Official

Dear Kishan Masana

we see that your sister has been in contact with our offices and that the change has been successfully completed.

We are sorry that you had difficulty with regards to the initial change query and take your feedback to heart.

Please accept our apology for any inconvenience caused in this instance.

With kind regards,
***nor at Travelstart

KM

Kishan M's updateReviewer Update

12 Jul 2018, 14:59

Hi Dino. The line disconnected as I had run out of airtime again. Unfortunately there was no call back made to my number as I was transfered from another agent in your sales division. So there was no number given for contact. Please call ********** 188 and speak to Ameena or Yasmeen. They will be able to assist and confirm all the details around this matter. PS: Please update your details on the website and get back to your clients faster as it becomes frustrating trying to get through and being put on hold for over an hour at a time!! I too work in the call centre environment for Vodacom Direct Sales and that is completely unexceptable. For days we have been trying to get hold of some one who could assist and to no avail. That to me is a failure in business. How many other clients did you already loose because of this? Tasneem really tried her best but I feel alit more couldve been done.

KM

Kishan M's update12 Jul 2018, 14:59

Reviewer Update

Hi Dino. The line disconnected as I had run out of airtime again. Unfortunately there was no call back made to my number as I was transfered from another agent in your sales division. So there was no number given for contact. Please call ********** 188 and speak to Ameena or Yasmeen. They will be able to assist and confirm all the details around this matter. PS: Please update your details on the website and get back to your clients faster as it becomes frustrating trying to get through and being put on hold for over an hour at a time!! I too work in the call centre environment for Vodacom Direct Sales and that is completely unexceptable. For days we have been trying to get hold of some one who could assist and to no avail. That to me is a failure in business. How many other clients did you already loose because of this? Tasneem really tried her best but I feel alit more couldve been done.

Travelstart's replyOfficial

12 Jul 2018, 15:28

Hi again,

I understand completely the number was omitted in your comment as it was sent publicly. I will dial the number in the book if that is ok.

Regards,
Dino

Travelstart's reply12 Jul 2018, 15:28

Official

Hi again,

I understand completely the number was omitted in your comment as it was sent publicly. I will dial the number in the book if that is ok.

Regards,
Dino

Travels start STOPS BEFORE YOU TRAVEL!!!!