Travel starts with you using another company

I dont even know where to begin. It was my first time using Travelstart. I received a booking confirmation and proceeded to make payment and send the proof on the very same day. 2 days later I receive an email that my booking has been cancelled. After holding for 20 min to enquire about this Denusha informs me that my funds have cleared but my booking has been cancelled. Ironically it will take a week to get a refund. I had sent countless emails prior to this with no response. I had to wait 5 min for my flight to be reinstated and promised I shall get my ticket later today, I cant say im hopeful. I really would rather just get my money back and book directly with the airline. I definitely WILL NOT be using or advising anybody else to use Travelstart. Its good this happened on my first attempt.