TRAVEL START - WORST EXPERIENCE EVER!!!

Item: Travelstart
Rating: 1
Author: Danica N

Due to Covid restrictions, my mother's flight to the UAE was canceled and the money was kept as a voucher for a future ticket that could be redeemed at any time, ACCORDING TO Travelstart, My mother has been trying to book a flight for the past month and a half and got hardly any reply, we have called and been on 3 different calls for over 3 hours each, and no response. This is so unfair as we have done all we can do to try and communicate with Travelstart but nothing helps. How do we get to book a ticket in and on time? This is not okay at ALL How do we get a flight booked?? ASAP?

Helpful (0)

Replies (1)

Travelstart's replyOfficial

25 Mar 2022, 17:41

Hi Danica,

Thank you for taking my call.

I have rebooked the ticket for your mum as per the quote which was received on 22 March. We managed to decrease the cost of the rebooking. Please note that I have also sent you an email that we require for the assistance as the airline requests that we provide them with the medical information.

Please let me know should you need further assistance.

Kind Regards,
Melissa

Travelstart's reply25 Mar 2022, 17:41

Official