Travel start took my money via online purchase but did not provide me with REFERENCE NUMBER for the booking and claims via text that no payment was finalised from my side. Their are *****.

This morning I did an online purchase of bus ticket for my mom, the transaction went through and I received bank notification that the funds were paid successfully to the service provider. To my surprise on their online screen after the payment has been done instead of me receiving the BUS REFERENCE NUMBER the screen showed "Vuka pay error" followed by the sms as follow "Sorry, we have not yet received payment for Intercape ticket ***XX079. If you still want to travel, call +*** urg. (open 24h)" I sent emails on all addresses on their site, they are not working. I can not use their enquiry form cause it requires the reference number which I did not receive even now.

Travel start sucks, please rectify this asap. I need a reference number or a refund immediately.