Travel start so unprofessional

Travel start is very inefficient and very inconsiderate of customers. I made a booking on their website and received the tickets. A day before traveling when we tried to check in we discovered the tickets did not exist. Travel start had cancelled the tickets without informing us though they claim they sent an email which l asked a copy of and never received. The inconvenience caused by the travel agency is just too much to comprehend. I have been calling and speaking to different agents at Travelstart who all promise the refund of 22k will be paid in 72hours but the money is still not back. This agency should stop playing with people's emotions and taking money if they can't deliver.

To say I am ****ed off is an understatement I am fuming this agency is just not worth booking on.