vS
vidata S
1 reviews | Active since Jan 2015
09 Mar 2021, 17:05
Travel start ****
I write this with extreme disappointment. I booked 2 tickets to Cape town for April. I first used my debit card and then at the end I received a message on the application stating transactional failure. I then changed my date to the 1st May 2021 and used my credit card. The next day I get a notification that my account had been debited. So basically the company took money twice. When I queried this they said that on they said there was no failure and I cannot be refunded for the 1st May 2021 return flight. Apparently Comair doesnt allow. Yet this was a system error. I urge customers to not use this company ever. Worst service and they ***** your money.
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Travelstart's replyOfficial
10 Mar 2021, 11:39Hi Vidata,
Thank you for reaching out to us.
I have investigated the bookings and can see that both tickets were made and both, payments was successful. We had contacted the airline to find out how we could assist you and they have confirmed a refund on the flight which is a duplicate, however the flight which is not a duplicate they have advised they are willing to permit a suspension for a hold of 2 years. We have asked for any screenshot as to when you received the notification that the transaction was not successful, as this doesn't show up anywhere on the booking and the backend logs which we have access to.
Please send an email to feedback @ travelstart .com should you require further assistance when rebooking the suspended flight or further information on the bookings.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have investigated the bookings and can see that both tickets were made and both, payments was successful. We had contacted the airline to find out how we could assist you and they have confirmed a refund on the flight which is a duplicate, however the flight which is not a duplicate they have advised they are willing to permit a suspension for a hold of 2 years. We have asked for any screenshot as to when you received the notification that the transaction was not successful, as this doesn't show up anywhere on the booking and the backend logs which we have access to.
Please send an email to feedback @ travelstart .com should you require further assistance when rebooking the suspended flight or further information on the bookings.
Kind Regards,
Melissa
Travelstart's reply10 Mar 2021, 11:39
Official
Hi Vidata,
Thank you for reaching out to us.
I have investigated the bookings and can see that both tickets were made and both, payments was successful. We had contacted the airline to find out how we could assist you and they have confirmed a refund on the flight which is a duplicate, however the flight which is not a duplicate they have advised they are willing to permit a suspension for a hold of 2 years. We have asked for any screenshot as to when you received the notification that the transaction was not successful, as this doesn't show up anywhere on the booking and the backend logs which we have access to.
Please send an email to feedback @ travelstart .com should you require further assistance when rebooking the suspended flight or further information on the bookings.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have investigated the bookings and can see that both tickets were made and both, payments was successful. We had contacted the airline to find out how we could assist you and they have confirmed a refund on the flight which is a duplicate, however the flight which is not a duplicate they have advised they are willing to permit a suspension for a hold of 2 years. We have asked for any screenshot as to when you received the notification that the transaction was not successful, as this doesn't show up anywhere on the booking and the backend logs which we have access to.
Please send an email to feedback @ travelstart .com should you require further assistance when rebooking the suspended flight or further information on the bookings.
Kind Regards,
Melissa