1 reviews | Active since Dec 2021
TRAVEL START ****** ME: ***
In August I booked together with my flight, a car for rental in East London. I booked my ticket through travel start and I paid for both the flight and the car rental. I was supposed to pick the car at Hertz in East London. My flight landed around 18hoo on the 12 August. I went to stand in a queue to collect the car. The queue was so long that I was only attended at 20h00, When attended I was now told that Hertz will have to check my credit score before release the car to me. I was shocked because that information was not I the travel Stat website. Upon checking I was told that my score is below the required score and therefore cannot be given a car. . I was told that Travel start will reimbursed me. I waited for more that 7 days for the payme t and there was none. I then decided to call, when surprisingly told thati could not get my money back because it's my fault that I couldn't collect the car. When I asked how? I was told that by not qualifying for collection, which state ment is not even on their website. I paid R3999 for their service which i didn't receive. Can I be helped get my money from travel start.
Thanking you Gloria
Thank you for reaching out to us.
I am sorry that you have been struggling to get assistance with your Car rental booking you have made. Please note Travelstart doe not have access to these bookings and you will have to reach out to CarTrawler to receive the required assistance.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am sorry that you have been struggling to get assistance with your Car rental booking you have made. Please note Travelstart doe not have access to these bookings and you will have to reach out to CarTrawler to receive the required assistance.
Kind Regards,
Melissa
Thank you for your response herein, however, my concern is that I have never have any dealings with carTrawler, I did not even know a company with that name.
I booked my flight with Travelstart, then the website redirected me to car bookings, which i then booked and paid. My payment did not go to carTrawler but to Travelstart. That means travelstart have dealings with carTrawler and I cant really understand why when there is a challenge that the customers have to be directed to a third party who has never appear during the transaction time.
Taking this matter to court, Travelstart is the only company which i have a valid claim against because (1). Bookings were done with it
(2). Payment was made in its favour
(3) Confirmation of my booking, by email, was from it, so why am I been referred to the third party now. Travelsatrst has to reverse my payment and have a recourse with carTrawler.
Thanking you
Gloria
Thank you for your response herein, however, my concern is that I have never have any dealings with carTrawler, I did not even know a company with that name.
I booked my flight with Travelstart, then the website redirected me to car bookings, which i then booked and paid. My payment did not go to carTrawler but to Travelstart. That means travelstart have dealings with carTrawler and I cant really understand why when there is a challenge that the customers have to be directed to a third party who has never appear during the transaction time.
Taking this matter to court, Travelstart is the only company which i have a valid claim against because (1). Bookings were done with it
(2). Payment was made in its favour
(3) Confirmation of my booking, by email, was from it, so why am I been referred to the third party now. Travelsatrst has to reverse my payment and have a recourse with carTrawler.
Thanking you
Gloria