1 reviews | Active since Sept 2018
Travel start ripped me off
I booked a flight with travel start on wednesday 26th september for the friday departure annd return on monday only to find out that the dates where changed for the 10th annd 11th october. After hours of trying to contact the consultants they treat it as if I am the one at fault and that I should follow the standard procedures of changing dates when all I want is the originall dates that I selected.
Looking at a previous review on hello peter this exact scenario has happened before.
I am not going to fly on the dates their system chose for me and will market this post so this is known that travel start are *******s until the day they refund me .
Dear Tyron Moodley,
we called your number but it rang through and we left a voicemail.
We are very sorry that you feel this way, but the system is completely automated and we have no way of changing flight information before the ticket is issued.
We have checked the logs on the booking and the searches were for the dates which you booked. You are given three chances to check your flight information before adding the payment details, and then once that has been added you are sent a booking confirmation email. On the booking confirmation email, you are asked to check your flight details again and to contact us. The tickets have been issued as you requested and if you wish to change them you are able to change the flight date / time/ routing with the airline directly.
This can be done via:
o FlySafair’s website (“manage my booking” link on top menu) by entering the traveller’s name and FlySafair reference number.
o Alternatively customers can call the FlySafair call centre on *** to do changes but will be charged an additional R85 for doing changes through the call centre.
o Only Credit cards accepted as payment.
With kind regards,
***nor at Travelstart
Dear Tyron Moodley,
we called your number but it rang through and we left a voicemail.
We are very sorry that you feel this way, but the system is completely automated and we have no way of changing flight information before the ticket is issued.
We have checked the logs on the booking and the searches were for the dates which you booked. You are given three chances to check your flight information before adding the payment details, and then once that has been added you are sent a booking confirmation email. On the booking confirmation email, you are asked to check your flight details again and to contact us. The tickets have been issued as you requested and if you wish to change them you are able to change the flight date / time/ routing with the airline directly.
This can be done via:
o FlySafair’s website (“manage my booking” link on top menu) by entering the traveller’s name and FlySafair reference number.
o Alternatively customers can call the FlySafair call centre on *** to do changes but will be charged an additional R85 for doing changes through the call centre.
o Only Credit cards accepted as payment.
With kind regards,
***nor at Travelstart