1 reviews | Active since Jan 2017
TRAVEL START RE-BOOK FEES *******
The process to rebook a suspended flight is very frustrating, time-consuming and expensive. There is no person you can speak to Travelstart/Customer service on *** is useless refers you to the site. No Live Chat as such, the WhatsApp number has option upon option and no person but automated responses and the emails are to "no-reply" address. (oh while writting this review there is a person on the other end of the whatsapp)
I paid 5300 for my original flights including service fees, the flights I want to rebook are 4200 sufficient remaining but now told you must pay new Travel start admin fees. I understand, base fare difference & taxes difference, but why the Travelstart admin fee: R199.00, if I paid Travelstart fees the first time.
My flight was suspended due to COVID restrictions not because I decided to change it. We all need to make money but REALLY TRAVELSTART REALLY!!!!!!!!!!
TRAVEL START COMMENTS ON ADMIN FEES "Yes your flights were suspended, however the only fee that is waived is the penalty fee by the airline , the Travelstart admin fee and the price difference is not waived."
OH and by the way I was holding other flights with BA directly where they gave me a travel voucher to use as I wish, lesson learned NEVER EVER WILL I USE TRAVEL START AGAIN!!
Thank you for taking my call earlier and sharing your concerns. I do apologise for the frustration caused in trying to do the change to your flight and thank you for providing feedback on your experience with us. Please be assured all comments and suggestions from our customers is appreciated as our aim is to provide the best possible service and booking experience. This will be passed onto the relevant Team Leads.
Regarding our service fee at the time of making the booking this is for passengers that have used our online booking platform which draws our negotiated fares from the various airlines systems according to the search parameters entered by the client. Travelstart has processed payment and issued the ticket and e-mailed it through to the customer. The Travelstart admin fee quoted I have spoken to our Team Lead and as discussed and we have processed a refund of R400 back onto the card used to make the booking.
The funds should reflect within the next 2 - 3 working days.
Sorry that we were not able to offer a voucher. Each airline have their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airline's rules and need to quote according to their directives which they have provided us. If the airline has not provided us the option to offer their passenger a voucher I'm afraid we are not able to offer it from our side.
Should you have any further queries or concerns please feel free to e-mail us at: feedback @ travelstart . com and we will respond.
Kind Regards,
Marcelle
Thank you for taking my call earlier and sharing your concerns. I do apologise for the frustration caused in trying to do the change to your flight and thank you for providing feedback on your experience with us. Please be assured all comments and suggestions from our customers is appreciated as our aim is to provide the best possible service and booking experience. This will be passed onto the relevant Team Leads.
Regarding our service fee at the time of making the booking this is for passengers that have used our online booking platform which draws our negotiated fares from the various airlines systems according to the search parameters entered by the client. Travelstart has processed payment and issued the ticket and e-mailed it through to the customer. The Travelstart admin fee quoted I have spoken to our Team Lead and as discussed and we have processed a refund of R400 back onto the card used to make the booking.
The funds should reflect within the next 2 - 3 working days.
Sorry that we were not able to offer a voucher. Each airline have their own policy with regards to cancellations and changes. As Travelstart acts as an agent for the airline we are bound by the airline's rules and need to quote according to their directives which they have provided us. If the airline has not provided us the option to offer their passenger a voucher I'm afraid we are not able to offer it from our side.
Should you have any further queries or concerns please feel free to e-mail us at: feedback @ travelstart . com and we will respond.
Kind Regards,
Marcelle