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Angie D
1 reviews | Active since Jun 2022
07 Jun 2022, 15:58
TRAVEL START - MORE LIKE TRAVEL NEVER STARTS
I booked a flight to Cape Town in December, this flight had to be cancelled due to the UK being red listed for Travel. I was issued a voucher for travel at another time, up to 30 September 2022. Whenever I try to contact these people, it takes 2 days for them to get back to me. Now all the BA flights have been grounded. I want a full refund, not the pathetic R280 refund they are offering me. This is the worst travel agency ever. It is impossible to speak to anyone and all their replies are the same standard reply. Please book before 30 September!! I am so frustrated!
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Travelstart's replyOfficial
08 Jun 2022, 13:54Hi Angie,
Thank you for taking my call earlier.
As discussed as the booking which was for travel in December 2021 this booking was cancelled by the passenger and not the airline. I'm afraid BA Comair is not offering a refund. Even if South Africa was on the red list for international travel, this booking is for domestic travel and Comair was operating over that time.
The only option available now, is to to wait for Comair to start operating again and we will be able to assist in re-booking your flights. Currently travel needs to be completed by September 2022. When they start operating our team will be able to assist with your amendment request.
I can see when contacting us requesting a date change no dates were provided. In order for the team to assist they do need all the relevant information so they can quote accordingly.
On the 14th February: (Tue, 15 Feb 2022 at 3:49 PM) we received your date change & reroute request for travel May however it was requested that you wanted to add a 2nd passenger on the return flight.
Our team responded (Fri, 18 Feb 2022 at 4:54 AM) advising is it not possible to add a 2nd passenger on a ticket booked for 1 passenger and Comair does not operate out of Lanseria as requested.
I have called again and left a voice message and will contact you again shortly to answer any further questions you might have.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
As discussed as the booking which was for travel in December 2021 this booking was cancelled by the passenger and not the airline. I'm afraid BA Comair is not offering a refund. Even if South Africa was on the red list for international travel, this booking is for domestic travel and Comair was operating over that time.
The only option available now, is to to wait for Comair to start operating again and we will be able to assist in re-booking your flights. Currently travel needs to be completed by September 2022. When they start operating our team will be able to assist with your amendment request.
I can see when contacting us requesting a date change no dates were provided. In order for the team to assist they do need all the relevant information so they can quote accordingly.
On the 14th February: (Tue, 15 Feb 2022 at 3:49 PM) we received your date change & reroute request for travel May however it was requested that you wanted to add a 2nd passenger on the return flight.
Our team responded (Fri, 18 Feb 2022 at 4:54 AM) advising is it not possible to add a 2nd passenger on a ticket booked for 1 passenger and Comair does not operate out of Lanseria as requested.
I have called again and left a voice message and will contact you again shortly to answer any further questions you might have.
Kind Regards,
Marcelle
Travelstart's reply08 Jun 2022, 13:54
Official
Hi Angie,
Thank you for taking my call earlier.
As discussed as the booking which was for travel in December 2021 this booking was cancelled by the passenger and not the airline. I'm afraid BA Comair is not offering a refund. Even if South Africa was on the red list for international travel, this booking is for domestic travel and Comair was operating over that time.
The only option available now, is to to wait for Comair to start operating again and we will be able to assist in re-booking your flights. Currently travel needs to be completed by September 2022. When they start operating our team will be able to assist with your amendment request.
I can see when contacting us requesting a date change no dates were provided. In order for the team to assist they do need all the relevant information so they can quote accordingly.
On the 14th February: (Tue, 15 Feb 2022 at 3:49 PM) we received your date change & reroute request for travel May however it was requested that you wanted to add a 2nd passenger on the return flight.
Our team responded (Fri, 18 Feb 2022 at 4:54 AM) advising is it not possible to add a 2nd passenger on a ticket booked for 1 passenger and Comair does not operate out of Lanseria as requested.
I have called again and left a voice message and will contact you again shortly to answer any further questions you might have.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
As discussed as the booking which was for travel in December 2021 this booking was cancelled by the passenger and not the airline. I'm afraid BA Comair is not offering a refund. Even if South Africa was on the red list for international travel, this booking is for domestic travel and Comair was operating over that time.
The only option available now, is to to wait for Comair to start operating again and we will be able to assist in re-booking your flights. Currently travel needs to be completed by September 2022. When they start operating our team will be able to assist with your amendment request.
I can see when contacting us requesting a date change no dates were provided. In order for the team to assist they do need all the relevant information so they can quote accordingly.
On the 14th February: (Tue, 15 Feb 2022 at 3:49 PM) we received your date change & reroute request for travel May however it was requested that you wanted to add a 2nd passenger on the return flight.
Our team responded (Fri, 18 Feb 2022 at 4:54 AM) advising is it not possible to add a 2nd passenger on a ticket booked for 1 passenger and Comair does not operate out of Lanseria as requested.
I have called again and left a voice message and will contact you again shortly to answer any further questions you might have.
Kind Regards,
Marcelle