SH
Sharon H
1 reviews | Active since Mar 2022
07 Mar 2022, 10:29
Travel start-lack of service and selling products without having the tools to honor them
I bought and paid for “flexible dates”, for my trip, I need to use this service. I have sent three contact forms, one over a week ago, and have as yet not been contacted by them. There are a whole bunch of contact numbers-which do not exist anymore. Dialed the *** number, 46 in the queue, spent R300 holding on until the call cut, one cannot use this method of communication when phoning from overseas, money wise insanely expensive. The WhatsApp contact method is worthless and useless- Lucy the robot-pointless to have this function if it doesn’t resolve any queries. What is the point of having an online travel agency if the agency cannot provide after sales service. Offering various options and then not honoring them is tantamount to *****ing consumers money. I will not use them again.
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Replies (2)0
Replies (2)
Travelstart's replyOfficial
07 Mar 2022, 13:45Hi Sharon,
Thank you for reaching out to us.
I have checked the booking and can see that the team has checked on the availability and reverted. Please note that I have tried to call you twice to address your concerns and assist you. Please make use of our contact channels as per the below information:
Online Contact Form: https://www.travelstart.co.za/lp/contact-us
***
Mon-Fri 8:00-17:00
Sat-Sun 9:00-13:00
After hours emergencies
6-8am, 5pm-10pm Mon- Fri
6-9am and 1pm to 10pm Sat-Sun
Please also send an email to ***
Please note that our team have moved over to the contact number as per popular request by the customers and they are working through each call to provide each customer with the best service and assistance. The waiting period had been advised months ago as we had noted theis to customers and the general feedback was that the customers preferred to hold on the phone to receive assistance then be assisted via a data service.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the team has checked on the availability and reverted. Please note that I have tried to call you twice to address your concerns and assist you. Please make use of our contact channels as per the below information:
Online Contact Form: https://www.travelstart.co.za/lp/contact-us
***
Mon-Fri 8:00-17:00
Sat-Sun 9:00-13:00
After hours emergencies
6-8am, 5pm-10pm Mon- Fri
6-9am and 1pm to 10pm Sat-Sun
Please also send an email to ***
Please note that our team have moved over to the contact number as per popular request by the customers and they are working through each call to provide each customer with the best service and assistance. The waiting period had been advised months ago as we had noted theis to customers and the general feedback was that the customers preferred to hold on the phone to receive assistance then be assisted via a data service.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply07 Mar 2022, 13:45
Official
Hi Sharon,
Thank you for reaching out to us.
I have checked the booking and can see that the team has checked on the availability and reverted. Please note that I have tried to call you twice to address your concerns and assist you. Please make use of our contact channels as per the below information:
Online Contact Form: https://www.travelstart.co.za/lp/contact-us
***
Mon-Fri 8:00-17:00
Sat-Sun 9:00-13:00
After hours emergencies
6-8am, 5pm-10pm Mon- Fri
6-9am and 1pm to 10pm Sat-Sun
Please also send an email to ***
Please note that our team have moved over to the contact number as per popular request by the customers and they are working through each call to provide each customer with the best service and assistance. The waiting period had been advised months ago as we had noted theis to customers and the general feedback was that the customers preferred to hold on the phone to receive assistance then be assisted via a data service.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the team has checked on the availability and reverted. Please note that I have tried to call you twice to address your concerns and assist you. Please make use of our contact channels as per the below information:
Online Contact Form: https://www.travelstart.co.za/lp/contact-us
***
Mon-Fri 8:00-17:00
Sat-Sun 9:00-13:00
After hours emergencies
6-8am, 5pm-10pm Mon- Fri
6-9am and 1pm to 10pm Sat-Sun
Please also send an email to ***
Please note that our team have moved over to the contact number as per popular request by the customers and they are working through each call to provide each customer with the best service and assistance. The waiting period had been advised months ago as we had noted theis to customers and the general feedback was that the customers preferred to hold on the phone to receive assistance then be assisted via a data service.
Wishing you a good day further.
Kind Regards,
Melissa
SH
Sharon H's updateReviewer Update
17 Apr 2022, 17:07Dear Melissa
Today is the 17th April 2022, I have already returned to South Africa, without receiving an adequate response from Travelstart. I do not have any missed calls from Travelstart on my cellphone missed calls list.
The last email I received from Travelstart was on the 3rd April, 2 days before my booked scheduled return date. I was not able to change my booking date, as requested and as paid for at an additional amount of R1300.00.
The resources as you have listed above are useless, inadequate and sales should not be generated by Travelstart for services they are unable to supply.
I have compiled a time line of events from the 28th February till the 04th April 2022, which consists of more than 34 individual efforts from either myself or Travelstart to try and change the return flight date. It should only take a couple of communication events between both parties to receive a service that Travelstart willingly sold to me and took my money for the service.
Please let me know which email address I can send this timeline to, because Travelstart really do need to know how badly they are messing up.
NEVER AGAIN - pay the additional extra money to a reputable Travel Agency then go through this stress and frustration again.
Today is the 17th April 2022, I have already returned to South Africa, without receiving an adequate response from Travelstart. I do not have any missed calls from Travelstart on my cellphone missed calls list.
The last email I received from Travelstart was on the 3rd April, 2 days before my booked scheduled return date. I was not able to change my booking date, as requested and as paid for at an additional amount of R1300.00.
The resources as you have listed above are useless, inadequate and sales should not be generated by Travelstart for services they are unable to supply.
I have compiled a time line of events from the 28th February till the 04th April 2022, which consists of more than 34 individual efforts from either myself or Travelstart to try and change the return flight date. It should only take a couple of communication events between both parties to receive a service that Travelstart willingly sold to me and took my money for the service.
Please let me know which email address I can send this timeline to, because Travelstart really do need to know how badly they are messing up.
NEVER AGAIN - pay the additional extra money to a reputable Travel Agency then go through this stress and frustration again.
SH
Sharon H's update17 Apr 2022, 17:07
Reviewer Update
Dear Melissa
Today is the 17th April 2022, I have already returned to South Africa, without receiving an adequate response from Travelstart. I do not have any missed calls from Travelstart on my cellphone missed calls list.
The last email I received from Travelstart was on the 3rd April, 2 days before my booked scheduled return date. I was not able to change my booking date, as requested and as paid for at an additional amount of R1300.00.
The resources as you have listed above are useless, inadequate and sales should not be generated by Travelstart for services they are unable to supply.
I have compiled a time line of events from the 28th February till the 04th April 2022, which consists of more than 34 individual efforts from either myself or Travelstart to try and change the return flight date. It should only take a couple of communication events between both parties to receive a service that Travelstart willingly sold to me and took my money for the service.
Please let me know which email address I can send this timeline to, because Travelstart really do need to know how badly they are messing up.
NEVER AGAIN - pay the additional extra money to a reputable Travel Agency then go through this stress and frustration again.
Today is the 17th April 2022, I have already returned to South Africa, without receiving an adequate response from Travelstart. I do not have any missed calls from Travelstart on my cellphone missed calls list.
The last email I received from Travelstart was on the 3rd April, 2 days before my booked scheduled return date. I was not able to change my booking date, as requested and as paid for at an additional amount of R1300.00.
The resources as you have listed above are useless, inadequate and sales should not be generated by Travelstart for services they are unable to supply.
I have compiled a time line of events from the 28th February till the 04th April 2022, which consists of more than 34 individual efforts from either myself or Travelstart to try and change the return flight date. It should only take a couple of communication events between both parties to receive a service that Travelstart willingly sold to me and took my money for the service.
Please let me know which email address I can send this timeline to, because Travelstart really do need to know how badly they are messing up.
NEVER AGAIN - pay the additional extra money to a reputable Travel Agency then go through this stress and frustration again.