CM
Clementine M
1 reviews | Active since May 2021
26 May 2021, 09:57
Travel start is ******** people off their hardworking money
Travel start is the worst agency I have ever come across, they are very quick to take your money for booking but when you look for them to attend to flight issues, they will not be available, they don't have an emergency dedicated line to assist you, take many hours to respond and will want to charge you a fee. The airport people told us that a lot of people complain about this agency everyday and that people have to be on high alert with them please......
Helpful (0)
Replies (4)0
Replies (4)CM
Clementine M's updateReviewer Update
26 May 2021, 12:02- We have been contacting them they are still not getting back to us!!! The flight is at 2pm and still nothing
CM
Clementine M's update26 May 2021, 12:02
Reviewer Update
- We have been contacting them they are still not getting back to us!!! The flight is at 2pm and still nothing
Travelstart's replyOfficial
26 May 2021, 14:16Hi Clementine,
Thanks for taking the time to share your concerns and taking my call earlier.
I regret to hear you are not pleased with the service provided.
I've called back twice but there is no answer and unable to leave a voice message.
Looking at the history of the booking I see our team were assisting your sister with her change query this morning and tried to call numerous time but not able to reach Nobuhle.
I have since managed to get hold of Nobuhle who confirmed to the new flight departing this evening. An updated payment link has been sent through.
A follow up call will be made to Nobuhle to make sure payment has been received so we can process and reissue the ticket.
Kind Regards,
Marcelle
Thanks for taking the time to share your concerns and taking my call earlier.
I regret to hear you are not pleased with the service provided.
I've called back twice but there is no answer and unable to leave a voice message.
Looking at the history of the booking I see our team were assisting your sister with her change query this morning and tried to call numerous time but not able to reach Nobuhle.
I have since managed to get hold of Nobuhle who confirmed to the new flight departing this evening. An updated payment link has been sent through.
A follow up call will be made to Nobuhle to make sure payment has been received so we can process and reissue the ticket.
Kind Regards,
Marcelle
Travelstart's reply26 May 2021, 14:16
Official
Hi Clementine,
Thanks for taking the time to share your concerns and taking my call earlier.
I regret to hear you are not pleased with the service provided.
I've called back twice but there is no answer and unable to leave a voice message.
Looking at the history of the booking I see our team were assisting your sister with her change query this morning and tried to call numerous time but not able to reach Nobuhle.
I have since managed to get hold of Nobuhle who confirmed to the new flight departing this evening. An updated payment link has been sent through.
A follow up call will be made to Nobuhle to make sure payment has been received so we can process and reissue the ticket.
Kind Regards,
Marcelle
Thanks for taking the time to share your concerns and taking my call earlier.
I regret to hear you are not pleased with the service provided.
I've called back twice but there is no answer and unable to leave a voice message.
Looking at the history of the booking I see our team were assisting your sister with her change query this morning and tried to call numerous time but not able to reach Nobuhle.
I have since managed to get hold of Nobuhle who confirmed to the new flight departing this evening. An updated payment link has been sent through.
A follow up call will be made to Nobuhle to make sure payment has been received so we can process and reissue the ticket.
Kind Regards,
Marcelle
CM
Clementine M's updateReviewer Update
26 May 2021, 14:50Hi Marcel,
You called me I was in a meeting and promised call me back at 14:00pm, you are only calling me now at 14:30pm and I can't answer now because I am in another session, I will try call you back not that there is a number I can call you on. Firstly you agency doesn't have a dedicated line incase of an emergency for any voice assistance, I have asked the chat people numerous times for a number today and that was not provided, until now that you are calling us. Yesterday would have been great if we could get hold of you on time to rebook the ticket before if became a no show. But in your chat the person could only come back to us 3 hours later after trying to contact you. And then we had to pay the penalties unnecessarily when all this could have been prevented on time. Your agency has a broken communication with its customers and that is very impersonal and a huge problem during a crisis. My poor sister is going to work overseas for the first time, with little to no funds now has to pay other fees....I had to sit over a very long period of time trying to explain to someone on what'sup. They were very cold and had no empathy towards the situation and all they could give us was the below:
The cost for the changes are as follows:
Airline Penalty Fee:R2590.00
Airline Fare Difference: R1140.00
Airline Tax Difference: R0.00
Travelstart Handling Fee: R299.00
Total: R4029.00 per person per change (additional)
This was very cold and really sad.
You called me I was in a meeting and promised call me back at 14:00pm, you are only calling me now at 14:30pm and I can't answer now because I am in another session, I will try call you back not that there is a number I can call you on. Firstly you agency doesn't have a dedicated line incase of an emergency for any voice assistance, I have asked the chat people numerous times for a number today and that was not provided, until now that you are calling us. Yesterday would have been great if we could get hold of you on time to rebook the ticket before if became a no show. But in your chat the person could only come back to us 3 hours later after trying to contact you. And then we had to pay the penalties unnecessarily when all this could have been prevented on time. Your agency has a broken communication with its customers and that is very impersonal and a huge problem during a crisis. My poor sister is going to work overseas for the first time, with little to no funds now has to pay other fees....I had to sit over a very long period of time trying to explain to someone on what'sup. They were very cold and had no empathy towards the situation and all they could give us was the below:
The cost for the changes are as follows:
Airline Penalty Fee:R2590.00
Airline Fare Difference: R1140.00
Airline Tax Difference: R0.00
Travelstart Handling Fee: R299.00
Total: R4029.00 per person per change (additional)
This was very cold and really sad.
CM
Clementine M's update26 May 2021, 14:50
Reviewer Update
Hi Marcel,
You called me I was in a meeting and promised call me back at 14:00pm, you are only calling me now at 14:30pm and I can't answer now because I am in another session, I will try call you back not that there is a number I can call you on. Firstly you agency doesn't have a dedicated line incase of an emergency for any voice assistance, I have asked the chat people numerous times for a number today and that was not provided, until now that you are calling us. Yesterday would have been great if we could get hold of you on time to rebook the ticket before if became a no show. But in your chat the person could only come back to us 3 hours later after trying to contact you. And then we had to pay the penalties unnecessarily when all this could have been prevented on time. Your agency has a broken communication with its customers and that is very impersonal and a huge problem during a crisis. My poor sister is going to work overseas for the first time, with little to no funds now has to pay other fees....I had to sit over a very long period of time trying to explain to someone on what'sup. They were very cold and had no empathy towards the situation and all they could give us was the below:
The cost for the changes are as follows:
Airline Penalty Fee:R2590.00
Airline Fare Difference: R1140.00
Airline Tax Difference: R0.00
Travelstart Handling Fee: R299.00
Total: R4029.00 per person per change (additional)
This was very cold and really sad.
You called me I was in a meeting and promised call me back at 14:00pm, you are only calling me now at 14:30pm and I can't answer now because I am in another session, I will try call you back not that there is a number I can call you on. Firstly you agency doesn't have a dedicated line incase of an emergency for any voice assistance, I have asked the chat people numerous times for a number today and that was not provided, until now that you are calling us. Yesterday would have been great if we could get hold of you on time to rebook the ticket before if became a no show. But in your chat the person could only come back to us 3 hours later after trying to contact you. And then we had to pay the penalties unnecessarily when all this could have been prevented on time. Your agency has a broken communication with its customers and that is very impersonal and a huge problem during a crisis. My poor sister is going to work overseas for the first time, with little to no funds now has to pay other fees....I had to sit over a very long period of time trying to explain to someone on what'sup. They were very cold and had no empathy towards the situation and all they could give us was the below:
The cost for the changes are as follows:
Airline Penalty Fee:R2590.00
Airline Fare Difference: R1140.00
Airline Tax Difference: R0.00
Travelstart Handling Fee: R299.00
Total: R4029.00 per person per change (additional)
This was very cold and really sad.
Travelstart's replyOfficial
26 May 2021, 17:14Hi Clementine,
Thank you for your reply.
As I was chatting to Nobuhle and our fares team regarding the new change to this evening flight there was a delay in contacting you back.
However I did call you all 3 numbers and left voice messages where I could. And sent an email to Nobuhle.
We are sorry to hear that you were struggling to reach us. Due to Covid we are receiving high volumes of booking queries, with many customers trying to get assistance.
We have made various options available to our customers to reach us.
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Via email: help @ travelstart . com
3. Whatsapp
Looking at the history of the booking I see your sister contacted us: 00:47:31 Tue, 25 May 21
wanting to do a date change to her flight. However no dates were provided so our team was not able to assist with a quote.
Our team responded that afternoon at: 15:01:36 Tue, 25 May 21
""Kindly advise the dates, routing, and time you would like to change to in order for us to provide a quote as your flight is booked for tonight.
You can submit your request on the following link https://www.travelstart.co.za/lp/contact-us and select 'change my booking'
NOTE: All changes/cancellations have to be done 24 hours before departure to avoid being a no-show and losing the entire ticket""
We only receive a response from your sister, 19 minutes before the flight was to depart advising:
"Delayed covid results and I couldn't board flight "
By that time the flight had already closed and ticket status gone into airport mode.
As no new dates were provided to us as requested our team was unable to assist.
We are governed by all airline penalty fees and need to quote accordingly to their policies.
I see our team assisted in changing her flights for departing this afternoon, however she was not able to make the flight.
The agent assisted again with a new quote for a flight departing this evening.
I have since been in contact with Nobuhle who confirmed to the new flights for departing this evening. As a gesture of goodwill we waivered our service fee. However any airline penalty fees, difference in fares and taxes this goes to the airline and I am afraid we are not permitted to waiver them.
Payment has been processed for the difference in fare and taxes and the ticket has been re-issued and emailed.
Kind Regards,
Marcelle
Thank you for your reply.
As I was chatting to Nobuhle and our fares team regarding the new change to this evening flight there was a delay in contacting you back.
However I did call you all 3 numbers and left voice messages where I could. And sent an email to Nobuhle.
We are sorry to hear that you were struggling to reach us. Due to Covid we are receiving high volumes of booking queries, with many customers trying to get assistance.
We have made various options available to our customers to reach us.
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Via email: help @ travelstart . com
3. Whatsapp
Looking at the history of the booking I see your sister contacted us: 00:47:31 Tue, 25 May 21
wanting to do a date change to her flight. However no dates were provided so our team was not able to assist with a quote.
Our team responded that afternoon at: 15:01:36 Tue, 25 May 21
""Kindly advise the dates, routing, and time you would like to change to in order for us to provide a quote as your flight is booked for tonight.
You can submit your request on the following link https://www.travelstart.co.za/lp/contact-us and select 'change my booking'
NOTE: All changes/cancellations have to be done 24 hours before departure to avoid being a no-show and losing the entire ticket""
We only receive a response from your sister, 19 minutes before the flight was to depart advising:
"Delayed covid results and I couldn't board flight "
By that time the flight had already closed and ticket status gone into airport mode.
As no new dates were provided to us as requested our team was unable to assist.
We are governed by all airline penalty fees and need to quote accordingly to their policies.
I see our team assisted in changing her flights for departing this afternoon, however she was not able to make the flight.
The agent assisted again with a new quote for a flight departing this evening.
I have since been in contact with Nobuhle who confirmed to the new flights for departing this evening. As a gesture of goodwill we waivered our service fee. However any airline penalty fees, difference in fares and taxes this goes to the airline and I am afraid we are not permitted to waiver them.
Payment has been processed for the difference in fare and taxes and the ticket has been re-issued and emailed.
Kind Regards,
Marcelle
Travelstart's reply26 May 2021, 17:14
Official
Hi Clementine,
Thank you for your reply.
As I was chatting to Nobuhle and our fares team regarding the new change to this evening flight there was a delay in contacting you back.
However I did call you all 3 numbers and left voice messages where I could. And sent an email to Nobuhle.
We are sorry to hear that you were struggling to reach us. Due to Covid we are receiving high volumes of booking queries, with many customers trying to get assistance.
We have made various options available to our customers to reach us.
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Via email: help @ travelstart . com
3. Whatsapp
Looking at the history of the booking I see your sister contacted us: 00:47:31 Tue, 25 May 21
wanting to do a date change to her flight. However no dates were provided so our team was not able to assist with a quote.
Our team responded that afternoon at: 15:01:36 Tue, 25 May 21
""Kindly advise the dates, routing, and time you would like to change to in order for us to provide a quote as your flight is booked for tonight.
You can submit your request on the following link https://www.travelstart.co.za/lp/contact-us and select 'change my booking'
NOTE: All changes/cancellations have to be done 24 hours before departure to avoid being a no-show and losing the entire ticket""
We only receive a response from your sister, 19 minutes before the flight was to depart advising:
"Delayed covid results and I couldn't board flight "
By that time the flight had already closed and ticket status gone into airport mode.
As no new dates were provided to us as requested our team was unable to assist.
We are governed by all airline penalty fees and need to quote accordingly to their policies.
I see our team assisted in changing her flights for departing this afternoon, however she was not able to make the flight.
The agent assisted again with a new quote for a flight departing this evening.
I have since been in contact with Nobuhle who confirmed to the new flights for departing this evening. As a gesture of goodwill we waivered our service fee. However any airline penalty fees, difference in fares and taxes this goes to the airline and I am afraid we are not permitted to waiver them.
Payment has been processed for the difference in fare and taxes and the ticket has been re-issued and emailed.
Kind Regards,
Marcelle
Thank you for your reply.
As I was chatting to Nobuhle and our fares team regarding the new change to this evening flight there was a delay in contacting you back.
However I did call you all 3 numbers and left voice messages where I could. And sent an email to Nobuhle.
We are sorry to hear that you were struggling to reach us. Due to Covid we are receiving high volumes of booking queries, with many customers trying to get assistance.
We have made various options available to our customers to reach us.
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Via email: help @ travelstart . com
3. Whatsapp
Looking at the history of the booking I see your sister contacted us: 00:47:31 Tue, 25 May 21
wanting to do a date change to her flight. However no dates were provided so our team was not able to assist with a quote.
Our team responded that afternoon at: 15:01:36 Tue, 25 May 21
""Kindly advise the dates, routing, and time you would like to change to in order for us to provide a quote as your flight is booked for tonight.
You can submit your request on the following link https://www.travelstart.co.za/lp/contact-us and select 'change my booking'
NOTE: All changes/cancellations have to be done 24 hours before departure to avoid being a no-show and losing the entire ticket""
We only receive a response from your sister, 19 minutes before the flight was to depart advising:
"Delayed covid results and I couldn't board flight "
By that time the flight had already closed and ticket status gone into airport mode.
As no new dates were provided to us as requested our team was unable to assist.
We are governed by all airline penalty fees and need to quote accordingly to their policies.
I see our team assisted in changing her flights for departing this afternoon, however she was not able to make the flight.
The agent assisted again with a new quote for a flight departing this evening.
I have since been in contact with Nobuhle who confirmed to the new flights for departing this evening. As a gesture of goodwill we waivered our service fee. However any airline penalty fees, difference in fares and taxes this goes to the airline and I am afraid we are not permitted to waiver them.
Payment has been processed for the difference in fare and taxes and the ticket has been re-issued and emailed.
Kind Regards,
Marcelle