1 reviews | Active since Oct 2021
Travel Start is a trash service
Travel Start, Oh what a trash service!!! Always book directly with the airlines please!!! I paid for the flexible ticket change , when I needed to change my booking ASAP, that is changing the destination. Travel Start was no where to be found!!! I tried looking for a number to call but was directed to a WhatsApp chat!! The Travel Start WhatsApp chat is such a trash service!!! How is that their main customer service tool.. It started with saying that I should chat via working hours.. then I responded “what, it is working hours” then it responded with asking what I needed help with.. Once I stated my case they said an agent would contact me.. I am still waiting for that agent to contact me!!! I eventually cancelled my ticket on the app hoping to just get my money back to book another ticket.. I called the airline for assistance however because I booked via Travel Start they were unable to assist me… Travel Start is a trash travel agent !! First time using them and I will never use their ******** asses again!!! Don’t do it..
Thanks for taking my call earlier and allowing me assist you with your booking.
The quickest way to receive a date change quote or cancellation quote is to use our online contact form:
https://www.travelstart.co.za/lp/contact-us
Under Select Category, select --
""Change My Booking"" For a date change quote
""Covid-19 Booking Cancellation"" For a cancellation quote
Alternatively you welcome to email *** with all your details
As advised we are not able to assist with your re-route request as SAA is not operating that route and the airlines do not allow one to change from one airline to answer.
I have since sent your booking through to our refunds team asking them to please email you options.
You will receive a refund quote and suspension option within 48 hours. Please follow the prompts they provide at the bottom of the email and in the message box provide feedback to the team how you would like to proceed.
Kind Regards,
Marcelle
Thanks for taking my call earlier and allowing me assist you with your booking.
The quickest way to receive a date change quote or cancellation quote is to use our online contact form:
https://www.travelstart.co.za/lp/contact-us
Under Select Category, select --
""Change My Booking"" For a date change quote
""Covid-19 Booking Cancellation"" For a cancellation quote
Alternatively you welcome to email *** with all your details
As advised we are not able to assist with your re-route request as SAA is not operating that route and the airlines do not allow one to change from one airline to answer.
I have since sent your booking through to our refunds team asking them to please email you options.
You will receive a refund quote and suspension option within 48 hours. Please follow the prompts they provide at the bottom of the email and in the message box provide feedback to the team how you would like to proceed.
Kind Regards,
Marcelle
I am trying to cancel my ticket and here you guys ignoring me again! Are you hoping I forget and the ticket expires? Please ask some one to respond to my request before I complete another review!!!!!!!!
I am trying to cancel my ticket and here you guys ignoring me again! Are you hoping I forget and the ticket expires? Please ask some one to respond to my request before I complete another review!!!!!!!!