TRAVEL START FALSE ADVERTISING

I have booked online with travel start for two flights from Durban to Capetown on Friday 27.11.15 at 7:30, I was charged extra cost for my luggage AND ASKED FOR A REFUND, the website does state on the FLYSAFAIR : When Refunds Will Be Granted<br> The following are the only conditions under which flights can be cancelled:<br> In Accordance with Section 44 of the Electronic Communications and Transactions Act 25 of 2002, we are obligated to offer refunds to passengers who seek to cancel their bookings within 7 days of having made that booking. If you are still within this cooling off period, please click here to process your refund.<br> In Accordance with sections 16(3) of the Consumer Protection Act 68 of 2008, we are obligated to cancel and refund flights that were purchased as the direct result of direct marketing by ourselves, provided that the passenger seeks to cancel these flights within 5 working days of having purchased them. If this case applies to you, please click here to process your refund and please make specific reference to the direct marketing to which you responded. ALL THE CONSULTANTS ADVISED I CANNOT RECIEVE A REFUND!!!!I AM EXTREMLY DISAPOINTED WITH THE SERVICE I RECIEVED!