MK
Mandie K
1 reviews | Active since Apr 2013
05 Apr 2022, 13:52
Travel agency without any agents
I would describe this travel agency as defunct, but according to the Emirates agent I spoke to, they are still listed as an active company. They don't have a call center, they've deactivated comments on Facebook, they delete comments on Instagram. Their WhatsApp bot simply sends queries to email, which get no response and their web form to contact them hasn't worked for more than a week now. The company representatives don't respond on LinkedIn.
I need to reschedule suspended flights, which were cancelled by the airline due to Covid-19 restrictions, but I simply cannot get hold of an agent at this company.
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Travelstart's replyOfficial
13 Apr 2022, 15:16Hi Mandie,
Thank you for reaching out and sorry for the struggle in trying to reach out team.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers. Apologies for the inconvenience.
I see you requested a name change on the booking. I'm afraid Emirates does not permit name changes.
We have sent the booking through to our refunds team who will email a refund quote. It will just be a quote. If you wish to accept the quote please click on the link they provide in the refund quote and select the relevant category should you wish to proceed.
Alternatively should you wish to re-book please select Confirmation of Date Change quote as this category marks it as urgent and in the message box you MUST put your new dates of travel for the team to assist.
Please keep checking your emails our refunds team will be in contact via email with a refund quote.
Kind Regards,
Marcelle
Thank you for reaching out and sorry for the struggle in trying to reach out team.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers. Apologies for the inconvenience.
I see you requested a name change on the booking. I'm afraid Emirates does not permit name changes.
We have sent the booking through to our refunds team who will email a refund quote. It will just be a quote. If you wish to accept the quote please click on the link they provide in the refund quote and select the relevant category should you wish to proceed.
Alternatively should you wish to re-book please select Confirmation of Date Change quote as this category marks it as urgent and in the message box you MUST put your new dates of travel for the team to assist.
Please keep checking your emails our refunds team will be in contact via email with a refund quote.
Kind Regards,
Marcelle
Travelstart's reply13 Apr 2022, 15:16
Official
Hi Mandie,
Thank you for reaching out and sorry for the struggle in trying to reach out team.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers. Apologies for the inconvenience.
I see you requested a name change on the booking. I'm afraid Emirates does not permit name changes.
We have sent the booking through to our refunds team who will email a refund quote. It will just be a quote. If you wish to accept the quote please click on the link they provide in the refund quote and select the relevant category should you wish to proceed.
Alternatively should you wish to re-book please select Confirmation of Date Change quote as this category marks it as urgent and in the message box you MUST put your new dates of travel for the team to assist.
Please keep checking your emails our refunds team will be in contact via email with a refund quote.
Kind Regards,
Marcelle
Thank you for reaching out and sorry for the struggle in trying to reach out team.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers. Apologies for the inconvenience.
I see you requested a name change on the booking. I'm afraid Emirates does not permit name changes.
We have sent the booking through to our refunds team who will email a refund quote. It will just be a quote. If you wish to accept the quote please click on the link they provide in the refund quote and select the relevant category should you wish to proceed.
Alternatively should you wish to re-book please select Confirmation of Date Change quote as this category marks it as urgent and in the message box you MUST put your new dates of travel for the team to assist.
Please keep checking your emails our refunds team will be in contact via email with a refund quote.
Kind Regards,
Marcelle