Travel

21 November 2019 In a world of mediocre service, it is important that we give credit to outstanding performance, and this is exactly what I experienced from Travelstart! Being informed by SAA that your flight is cancelled 24 hours prior to departure can be extremely stressful. My daughter who works in Kenya and a friend had the unfortunate encounter of coming to SA on holiday during this time when SAA is on strike. I've always proudly supported out National carrier and will continue to do so in the future, but boy was I unnerved when I found out that their flight home was cancelled as we had already booked and paid for holiday plans to celebrate the visit. I called travelstart for assistance on Wednesday 20 November 2019 and within a few hours, my daughter and her friend were accommodated on an alternate airline, from Kenya, direct flight to Cape Town as opposed to the original flight via JHB. An the cherry on top, they were upgraded to Business Class. And what did all this cost extra?? R0.00

Thanks to travelstart and Miguel Laurence in particular, you are an outstanding ambassador for your brand.

Keep up the good work as Excellent Service is the differentiating factor in today's business world.

I will most definitely continue doing business with your company.

All the best Vanessa