Totally ****py service from troublesome Travelstart

<p><strong>We booked several return tickets from OR Tambo to Durban. The following morning we got mail saying we should call to ensure that all the names we correct. Upon calling to correct where half a name was used, we were ADVISED that we have to cancel as it was not possible to change. They followed their telephonic advice with an email the next day with extracts quoted word for word </strong></p> <p><strong>"Regarding your refund enquiry for booking ZA ********** 6 (PNR: 6TM957) - RESPONSE REQUIRED" that's the heading copied and pasted! Please note, response required in capital letters! In writing rules, if you write in capital letters you are shouting!</strong></p> <p><strong><u>Email body quote verbatim</u></strong></p> <p>Dear Myra Mothiba,</p> <p>We have received your inquiry about cancellation for your booking from DUR to JNB (ONE_WAY), regarding the following passengers:</p> <p>1.GUMBI/SONTO mrs<br />Please find the refund quote below:</p> <p>Fare and Taxes :R1211.86<br />Airline Penalty :R961.40<br />Refundable amount :R250.46</p> <p>Refunds usually take 6-8 weeks to be finalized on your credit card.</p> <p>If you wish to proceed with the cancellation, please confirm at least 12 hours before your scheduled flight departure or the ticket may be forfeited. The refund can be processed until (01 SEPTEMBER 2017) when the ticket will expire.</p> <p>Without confirmation from you, no cancellation will be actioned and no refund will be due.</p> <p>Please do not hesitate to contact us should you have any further queries.</p> <p>Best regards,<br />Nawaahl at Travelstart</p> <p><strong>They wanted to return only R250.46! As they were blaming the airline, we went directly to them. They said the name can be corrected at a cost of R 400. When they saw the correction we wanted to do, they said no, it's not even necessary to pay for that change. So these people were trying to ***** our money! We ignored them since they said they will not cancel WITHOUT CONFIRMATION FROM US. We went to the airport to collect our tickets only to find the above tickets cancelled! More than five emails and long emails later, their management is still running away from us. Yesterday we were promised to get back to us, "they just got into the meeting. That's after being put on hold for a long time holding for them. We believe they refused to come talk to us. Farah, the only lady who tried to be helpful was told, we want the tickets we paid for. Exactly as they are, if the airline turns the passenger away, that's our problem. We were told to confirm and according to the mail above, we could even confirm 12 hours BEFORE the flight. They are trying to send me a recording of the original conversation where we were trying to do a correction which was on the 3rd of April 2017. The subsequent email was on the 4th of April!! I don't want that recording, it's irrelevant. There was nowhere where we asked for cancellation, they advised it and despite mail requiring us to AGREE TO IT, THEY CARRIED ON ANYWAY. Travelstart is running a mafia company, they are ****** and ***** and have no respect for their clients! I doubt if I'll EVER use them again