1 reviews | Active since Jan 2020
TOTALLY DISSATIFIED .. I HAVE GIVEN MULTIPLE CHANCES TO REDEEM YOUR SELVES
DO NOT EVER BOOK WITH TRAVELSTART.
Refunded R3000.00 from a R14000.00 booking there reasons being 'Covid wasn't their fault and we should have cancelled the tickets ourselves '... when at that time the UK and SA government shut down travel and flights were grounded. THEY CHARGED US A 10 000.00 FUEL LEVY ???? for a grounded flight ?
They is limited if any communication. You can't get hold of them although they advertise we are available on Whatsapp ( they aren't ), phones cut you off after a long message of telling you that they are there for you ??? and when we did get though they offered to rebook ... I accepted and then they cancelled it and said to refund. this booking was done in JAN 2020 . I HAVE SUBSEQUENTLY BOOKED BA FLIGHTS ( NOV 2020) ALL WERE REFUNDED FULLY.
NEVER USE. TRAVELSTART. BOOK DIRECTLTY WITH THE AIRLINES LIKE BA E
SANDRA REY
Thank you for reaching out to us.
I have reverted to you on email and handed the email to the relevant team to complete the refund for the passenger that is no longer travelling.
I have also forward you the communication we received directly from BA international where by the airline advised that the refund has to be according to ticket conditions.
You have stated that you had been in contact with BA International and they advised a full refund should be possible. I urge you to then get into contact with the airline again and have them confirm that in writing to that we can present that to them, as we are currently unable to overrule the airline conditions.
Should you rather wish to rebook as you have done with the other booking please let us know so that we can assist you.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have reverted to you on email and handed the email to the relevant team to complete the refund for the passenger that is no longer travelling.
I have also forward you the communication we received directly from BA international where by the airline advised that the refund has to be according to ticket conditions.
You have stated that you had been in contact with BA International and they advised a full refund should be possible. I urge you to then get into contact with the airline again and have them confirm that in writing to that we can present that to them, as we are currently unable to overrule the airline conditions.
Should you rather wish to rebook as you have done with the other booking please let us know so that we can assist you.
Kind Regards,
Melissa