Time is running out to change a booking

Item: Travelstart
Rating: 1

I am trying to change a BA booking. I only have until 30 October to do so. Travelstart are impossible to reach. Whatsapp does not work. Contact form on the website is slow. Also their email responses are infrequent and slow. They have sent an invoice for the wrong flight. I cannot get hold of them to correct their mistake. I have little time left until my voucher expires. I hope that they help me soon?

Helpful (0)

Replies (2)

Travelstart's replyOfficial

28 Oct 2021, 10:12

Hi Gill,

Thank you for reaching out to us.

I am sorry that you have not been assisted with the rebooking of the ticket. Please can you send the request to me on feedback @ travelstart . com so that I can ensure that we have received the request and are assisting you to make your change.

Kind Regards,
Melissa

Travelstart's reply28 Oct 2021, 10:12

Official

's updateReviewer Update

29 Oct 2021, 09:48

You still have it wrong, you have sent me an invoice for 4 passengers instead of 3 - It's 2 adults and one child.
Johannesburg to Cape Town

Sat, 02 Apr 2022, 14:40 | | British Airways BA6419
Sat, 02 Apr 2022, 16:50
Airline *** | Supplier ***

Passengers
| Ms KIARA OLYOTT (Adult)
| Ms GILLIAN KEET (Adult)
| Mr PATRICK HENRY OLYOTT (Child)
| Mr PATRICK OLYOTT (Adult) - this is incorrect!!!!!!!!!!

's update29 Oct 2021, 09:48

Reviewer Update