mV
mario V
1 reviews | Active since Sept 2011
17 Dec 2020, 12:11
Tickets cancelled but you don't update me.
Very bad service. Your numbers dont work and your online system you ignore us.
All my tickets are cancelled and you guys dont update me, answer emails. This is terrible service to say the least.
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
17 Dec 2020, 14:35Hi Mario,
Thanks for reaching out and apologies for the struggle in trying to reach the team. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
As discussed over the phone, our Schedule Changes team have reached out to the airline regarding the change to your booking and currently awaiting feedback.
I have requested a call back from one of the agents who will be in touch today.
Kind Regards,
Travelstart
Thanks for reaching out and apologies for the struggle in trying to reach the team. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
As discussed over the phone, our Schedule Changes team have reached out to the airline regarding the change to your booking and currently awaiting feedback.
I have requested a call back from one of the agents who will be in touch today.
Kind Regards,
Travelstart
Travelstart's reply17 Dec 2020, 14:35
Official
Hi Mario,
Thanks for reaching out and apologies for the struggle in trying to reach the team. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
As discussed over the phone, our Schedule Changes team have reached out to the airline regarding the change to your booking and currently awaiting feedback.
I have requested a call back from one of the agents who will be in touch today.
Kind Regards,
Travelstart
Thanks for reaching out and apologies for the struggle in trying to reach the team. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
As discussed over the phone, our Schedule Changes team have reached out to the airline regarding the change to your booking and currently awaiting feedback.
I have requested a call back from one of the agents who will be in touch today.
Kind Regards,
Travelstart
mV
mario V's updateReviewer Update
18 Dec 2020, 16:52Please contact me again. i have done your job for you i contacted the second leg of the flight and adjusted it. I just need you to make sure that both flights are aware of each other so my luggage gets put onto the second flight. I fly in 3 days from now. Please this is urgent
mV
mario V's update18 Dec 2020, 16:52
Reviewer Update
Please contact me again. i have done your job for you i contacted the second leg of the flight and adjusted it. I just need you to make sure that both flights are aware of each other so my luggage gets put onto the second flight. I fly in 3 days from now. Please this is urgent
mV
mario V's updateReviewer Update
18 Dec 2020, 16:54Just to add to the above no one has contacted me from the Schedule Changes Team at all.
mV
mario V's update18 Dec 2020, 16:54
Reviewer Update
Just to add to the above no one has contacted me from the Schedule Changes Team at all.