Ticket refund

Dear Sir, Madam, At the end of February we booked a flight through Travelstart with Emirates to the UK and to return at the end of April, a week before we were to fly out our flight was cancelled!

We tried rebooking when the pandemic broke out to get back home with no reply from Travelstart or Emirates, after numerous emails I was sent the options. We had the option of getting a voucher or rebooking or getting a refund. We chose to get a refund which was requested in May and was told it will take 4 to 8 weeks to process by the airlines.

Numerous mails to the airlines and to Travelstart only sends you from pillar to post with one putting the responsibility on the other.

I requested proof from Travelstart requesting when the refund request was placed but its the usual story they are waiting for Emirates to process which will take 10 -12 weeks due to shortage of staff and high volumes...

It's 12 weeks to date and still no refund!

Kind regards, Kenneth