Ticket Changes
<p>As someone who flies frequently, 13 different flights between Feb and 1st May (some booked through my company) and another 10 flights I have booked for companion travelers during this period, I was shocked at the service from SAA as I had mistakenly used the incorrect birth year for my boyfriends child and they refused to change it. I must add that I was on hold to the SAA customer "care" center for over 15min and got cut off before even getting through to them and when I wanted to make the same changes to the Mango return flight there was absolutely no problem.</p> <p> </p> <p><br />I then called Travel Start to see if you could assist with the remaining SAA flight and was greeted by Noku Vumazonke. Noku was professional and really went out of her way to find a solution which she was successful in doing. I would like to thank her for taking the time to resolve this for me, SAA is so difficult but she asked around until she was able to make the changes.</p> <p> </p> <p><br />Even if Noku should have known that the admin team could make the change the point is that she didn't just say no to me and rather asked around while politely keeping in contact with me throughout the call. Service and manners like this does not go unnoticed, these days it is very rare that you phone a call center and you are greeted by a person who is friendly and will actually look for solutions for you as it is so much easier to just say something can not be done and leave you with no cost effective options.</p> <p> </p>