1 reviews | Active since Mar 2009
Ticket cancelled in error forcing me to buy a new ticket at high cost
I was on a multi trip flight (CPT-NBO-KIGALI-NBO-CPT) and needed to amend one of the legs. I was advised that it couldnt be changed as I had checked in already so would need to ask for a refund and book it myself which I duly did as follows:
"Thank you for the confirmation and grateful if you can apply for a refund for the NBO – Kigali leg this evening. I have gone ahead and booked the new leg as suggested - ZA ********** 6."
Turning up at the Kigali airport to return to Nairobi, I found after about an hour of to and fro (in fact Air Rwanda initially allowed me to check in) that Travelstart had in fact suspended the ticket for my whole journey and I was forced to buy a new one with minutes to spare.
At this stage I don't know if I have a return flight to Cape Town on Saturday the 2nd September or not! Dale, please sort out my return ticket as we leave the next day to visit a sick nephew in Upington!
Dear Jeremy
Thank you for your feedback.
I have tried calling you now but have not been able to get through to the contact no listed. Kindly that I will be investigating your booking and I will revert back to you as soon as possible with feedback.
Kind regards
Tamara
Dear Jeremy
Thank you for your feedback.
I have tried calling you now but have not been able to get through to the contact no listed. Kindly that I will be investigating your booking and I will revert back to you as soon as possible with feedback.
Kind regards
Tamara
Good day Jeremy
Apologies for the long hold while trying to get through to the call centre.
Melissa, will be in contact with you shortly.
Regards
Tracey
Good day Jeremy
Apologies for the long hold while trying to get through to the call centre.
Melissa, will be in contact with you shortly.
Regards
Tracey
