JL
Jeremy L

1 reviews | Active since Mar 2009

31 Aug 2017, 21:17

Ticket cancelled in error forcing me to buy a new ticket at high cost

I was on a multi trip flight (CPT-NBO-KIGALI-NBO-CPT) and needed to amend one of the legs. I was advised that it couldnt be changed as I had checked in already so would need to ask for a refund and book it myself which I duly did as follows:

"Thank you for the confirmation and grateful if you can apply for a refund for the NBO – Kigali leg this evening. I have gone ahead and booked the new leg as suggested - ZA ********** 6."

Turning up at the Kigali airport to return to Nairobi, I found after about an hour of to and fro (in fact Air Rwanda initially allowed me to check in) that Travelstart had in fact suspended the ticket for my whole journey and I was forced to buy a new one with minutes to spare.

At this stage I don't know if I have a return flight to Cape Town on Saturday the 2nd September or not! Dale, please sort out my return ticket as we leave the next day to visit a sick nephew in Upington!

0
Replies (3)
Travelstart
Travelstart's reply31 Aug 2017, 21:25
Official

Dear Jeremy

Thank you for your feedback.

I have tried calling you now but have not been able to get through to the contact no listed. Kindly that I will be investigating your booking and I will revert back to you as soon as possible with feedback.

Kind regards

Tamara

JL
Jeremy L's update01 Sept 2017, 14:17
Reviewer Update
I initially got a quick response from Tamara as below but have not heard from Dale who was meant to contact me and I need to fly tomorrow morning. And I cant get through the call centre queuing system which is also costing me a fortune from Kenya.
Travelstart
Travelstart's reply01 Sept 2017, 14:31
Official

Good day Jeremy

Apologies for the long hold while trying to get through to the call centre.

Melissa, will be in contact with you shortly.

Regards

Tracey