Ticket cancellation ZA***3

<p>Hi. </p> <p> </p> <p>I booked a Ticket with Travelstart. The website would not expect my card and i was required to do a eft the same day and email the proof of payment to them wich i did. On 16-02-17 i recieved a email informing me that the ticket was cancelled due to non payment. </p> <p> </p> <p>On 18-02-17 i contated Travelstart to find out what the problem is. I was informed that they did not recieve the proof of payment and the ticket was cancelled. I was told to resend the proof of payment and the issue will be resolved wich i did. When i called back i was told that although i have made the payment and i have the proof the ticket is still cancelled. I will have to re book and pay the difference. </p> <p> </p> <p>I was transfered to 5 different people all with different stories. I would have to speak to a manager but there is no managers on duty over weekends. </p> <p> </p> <p>I was then told to hold on for the online team and they can sort it out. After i was holding on for 40 min i hung up and called again tofind out i was holding on and they closed 30 min ago. </p> <p> </p> <p>At this point i am R1848 out of pocket and i cant get a straight answer out of them. The refund proses takes 4 to 6 weeks and they have not responded to any of my previos emails. </p>