Ticket Cancellation- Ref No. ZA***7

On 12 October I booked a return ticket from Cape Town to Johannesburg for my 80 year old sister as a birthday present. The flight is scheduled to leave on 21st November 2017. Unfortunately my sister fell and broke her hip and is due for a hip replacement and will be out of action for at least six weeks. I contacted Kalula and they told me provided I provide the hospital admission form and letter from the doctor their would be a full refund but that I would need to contact Travelstart as they issued the tickets. I did so and they quoted me a refund of +-R250 on a R1900 ticket maintaining there was and airline penalty of R1500 . Kalula advised that that was a Travelstart penalty and not theirs taking into account the circumstances. If this is the case I advise people to go directly to Kalula and not use Travelstart, this is a rip-off. I will most certainly not use Travelstart again.