Ticket Cancelation

I booked with Travelstart and made payments. Later I received a message that it has been cancelled. I booked for another airline. Later I got a message from Travelstart that it is not cancelled only the booking number.

When I negotiated with them I was told I can't cancel and even the trip would not materialize, with their ticket or the other airline. So I knew I won't have a ticket and have paid both airlines but it is Travelstart that is threatening me. I didn't have an option but to contact my best lawyer in town, Hello Peter who came to my rescue and hence the ticket is suspended instead of being cancelled or getting a refund of about R2000 when I have paid almost R10 000.

I can't thank you enough and I will still use Travelstart for my trips when the time arrives.

Refrain from issuing many tickets when only one ticket is needed. Call the client and ask what they would prefer or what they will be happy about. You are also dealing with older people who do not even understand your policies. Don't be angry when you are confronted with situations. We don't work in the same field but we need each other.