sB
samantha B
1 reviews | Active since Feb 2022
23 Feb 2022, 12:45
ticket
service is very bad, staff ***********. ticket purchased twice. same routing same date same pax (dup bookings) they don't respond to any emails, WhatsApp unhelpful. please
We would like to acknowledge that we have received your request and a case [#639748] has been created. A support representative will be reviewing your request and will send you a personal response between 48 to 72 hours.
We would like to acknowledge that we have received your request and a case [#644088] has been created. A support representative will be reviewing your request and will send you a personal response between 48 to 72 hours.
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Replies (1)
Travelstart's replyOfficial
23 Feb 2022, 19:30Hi Samantha,
Thank you for reaching out to us.
I am very sorry to hear about your booking experience and the duplicate tickets issued. I have checked the booking and can see that the issuance was immediate and thus we were unable to process a refund at the time with Kulula. Kulula is an independant low cost carrier and work via their own platform. This means that we are unable to assist with voucher issuance, date changes and cancellation as this would be in breach of the popi and pci regulations. Please note that I can see you had made the refund request with the airline and we have reverted to advise that we will follow up on this for you to aid you in obtaining a refund.
We have made contact with the airline and rep and are awaiting feedback.
Wishing you a good evening further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry to hear about your booking experience and the duplicate tickets issued. I have checked the booking and can see that the issuance was immediate and thus we were unable to process a refund at the time with Kulula. Kulula is an independant low cost carrier and work via their own platform. This means that we are unable to assist with voucher issuance, date changes and cancellation as this would be in breach of the popi and pci regulations. Please note that I can see you had made the refund request with the airline and we have reverted to advise that we will follow up on this for you to aid you in obtaining a refund.
We have made contact with the airline and rep and are awaiting feedback.
Wishing you a good evening further.
Kind Regards,
Melissa
Travelstart's reply23 Feb 2022, 19:30
Official
Hi Samantha,
Thank you for reaching out to us.
I am very sorry to hear about your booking experience and the duplicate tickets issued. I have checked the booking and can see that the issuance was immediate and thus we were unable to process a refund at the time with Kulula. Kulula is an independant low cost carrier and work via their own platform. This means that we are unable to assist with voucher issuance, date changes and cancellation as this would be in breach of the popi and pci regulations. Please note that I can see you had made the refund request with the airline and we have reverted to advise that we will follow up on this for you to aid you in obtaining a refund.
We have made contact with the airline and rep and are awaiting feedback.
Wishing you a good evening further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry to hear about your booking experience and the duplicate tickets issued. I have checked the booking and can see that the issuance was immediate and thus we were unable to process a refund at the time with Kulula. Kulula is an independant low cost carrier and work via their own platform. This means that we are unable to assist with voucher issuance, date changes and cancellation as this would be in breach of the popi and pci regulations. Please note that I can see you had made the refund request with the airline and we have reverted to advise that we will follow up on this for you to aid you in obtaining a refund.
We have made contact with the airline and rep and are awaiting feedback.
Wishing you a good evening further.
Kind Regards,
Melissa