MN
Malcolm N
1 reviews | Active since Sept 2018
21 Sept 2018, 10:12
****s
A typing error was made whilst doing a flight booking, i contacted Travelstart to make the change, they advised that there was a penalty. A new ticket had to be purchased. The ticket costed R10 061. The cancellation fee is R9118.00; What a *******, be careful of booking with them. They rip people off.
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Travelstart's replyOfficial
21 Sept 2018, 11:50Dear Malcolm,
Thank you for the opportunity to respond to your concerns, we completely understand where it is you are coming from.
I am also so sorry to hear that you were not impressed with the service provided thus far as we do strive to be customer centric in all that we do. The procedure we follow for a name change is set out by Emirates. Even though it was a letter or a complete name change it is not merely a matter of changing and re-issuing a new ticket.
As advised in the email sent with the quote there is a penalty, service fee and a new ticket needs to be purchased
as per the same fare and taxes you originally paid. However, you will receive a full refund on the original ticket
with the correct name as advised in the email quote sent as well.
The new ticket was re-issued a few minutes ago and was sent to your email address provided in your booking. You will receive this shortly. I have also sent through the refund request to Emirates for the original ticket with the incorrect name. Please bear in mind that the turn around time for the authorisation code is 10 working days as per Emirates. Once we receive the authorisation code the refund will be processed within 6-8 weeks as per normal refund procedures.
Thank you once again for bringing your query and concern to our attention. You can be assured that we take all our clients feedback seriously and make changes if and when we can as we are constantly striving to improve our product.
Kind Regards,
Dino at Travelstart
Best regards,
Travelstart's reply21 Sept 2018, 11:50
Official
Dear Malcolm,
Thank you for the opportunity to respond to your concerns, we completely understand where it is you are coming from.
I am also so sorry to hear that you were not impressed with the service provided thus far as we do strive to be customer centric in all that we do. The procedure we follow for a name change is set out by Emirates. Even though it was a letter or a complete name change it is not merely a matter of changing and re-issuing a new ticket.
As advised in the email sent with the quote there is a penalty, service fee and a new ticket needs to be purchased
as per the same fare and taxes you originally paid. However, you will receive a full refund on the original ticket
with the correct name as advised in the email quote sent as well.
The new ticket was re-issued a few minutes ago and was sent to your email address provided in your booking. You will receive this shortly. I have also sent through the refund request to Emirates for the original ticket with the incorrect name. Please bear in mind that the turn around time for the authorisation code is 10 working days as per Emirates. Once we receive the authorisation code the refund will be processed within 6-8 weeks as per normal refund procedures.
Thank you once again for bringing your query and concern to our attention. You can be assured that we take all our clients feedback seriously and make changes if and when we can as we are constantly striving to improve our product.
Kind Regards,
Dino at Travelstart
Best regards,