This serves as a warning to other customers

Yet another review because Travelstart fail to provide their customer yet another unsatisfactory response. Let this also serve as a warning to other customers so they know what they are getting themselves into before purchasing their tickets through Travelstart.

So it goes a little like this;

My boyfriend and I purchased 2 tickets last year November for Jan 2019. A few weeks later we realized we could not use them so I tried to email Travelstart in the beginning of December to try change dates as we have another event coming up in March.

I emailed 3 times yet no reply was received. This was also before the time any business was closing for the festive season might I add. I then waited for January where I emailed again, and I received no response. Calling was also another option but there was no one on the other end.

I eventually got through and the lady told me that changing the dates was going to cost DOUBLE the amount of the original ticket price we paid for because we left it too late; this is YOUR fault because you failed to respond to my emails in time (I have them all archived btw.)

I then tried to get a refund hoping we could maybe buy a different tickets, but yet again the refund amount was R250 and the tickets were R3000. How do you even consider this normal? I understand your policies but this is just plain *******.

I was then told I was to receive an email with a different amount for changing tickets (last Friday at 21:00pm) as I do not check my emails on weekends, I left it until Monday and was told there was nothing more they could do as I had to reply to the email that same night, even though I received it on Friday night???? Great tactic Travelstart, well played.

So here I am sitting with NO tickets, NO refund, NO change possible and you are R3000 richer.

All I can say is that I will NEVER EVER EVER use your service ever again, which is actually quite a shame because I use it at least twice a year for my overseas travels. But clearly you don’t give a **** about that or your loyal customers.

So a big F YOU goes to Travelstart.