ET
Etienne T
1 reviews | Active since Aug 2021
25 May 2022, 08:24
this is not ok
if u need to talk to a human to get service u are going on a trip of frustration unlike any other
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Replies (1)
Travelstart's replyOfficial
25 May 2022, 14:34Hi Etienne,
Thanks for taking my call earlier.
As discussed you have received your reissued ticket on booking: ZA***9
Regarding your booking: ZA***2
Our schedule changes team have reached out to Rwandair requesting a full refund due to schedule changes.
They are currently awaiting feedback to see if the airline will authorize this.
Once they receive feedback from the airline they will they will be in touch via email.
As advised the airlines are receiving high volumes of booking queries so there might be a delay in receiving a response from the airline.
I have also sent you an email letting you know what our Schedule Changes team have sent through to Rwandair.
Kind Regards,
Marcelle
Thanks for taking my call earlier.
As discussed you have received your reissued ticket on booking: ZA***9
Regarding your booking: ZA***2
Our schedule changes team have reached out to Rwandair requesting a full refund due to schedule changes.
They are currently awaiting feedback to see if the airline will authorize this.
Once they receive feedback from the airline they will they will be in touch via email.
As advised the airlines are receiving high volumes of booking queries so there might be a delay in receiving a response from the airline.
I have also sent you an email letting you know what our Schedule Changes team have sent through to Rwandair.
Kind Regards,
Marcelle
Travelstart's reply25 May 2022, 14:34
Official
Hi Etienne,
Thanks for taking my call earlier.
As discussed you have received your reissued ticket on booking: ZA***9
Regarding your booking: ZA***2
Our schedule changes team have reached out to Rwandair requesting a full refund due to schedule changes.
They are currently awaiting feedback to see if the airline will authorize this.
Once they receive feedback from the airline they will they will be in touch via email.
As advised the airlines are receiving high volumes of booking queries so there might be a delay in receiving a response from the airline.
I have also sent you an email letting you know what our Schedule Changes team have sent through to Rwandair.
Kind Regards,
Marcelle
Thanks for taking my call earlier.
As discussed you have received your reissued ticket on booking: ZA***9
Regarding your booking: ZA***2
Our schedule changes team have reached out to Rwandair requesting a full refund due to schedule changes.
They are currently awaiting feedback to see if the airline will authorize this.
Once they receive feedback from the airline they will they will be in touch via email.
As advised the airlines are receiving high volumes of booking queries so there might be a delay in receiving a response from the airline.
I have also sent you an email letting you know what our Schedule Changes team have sent through to Rwandair.
Kind Regards,
Marcelle