JC
Jessica C
1 reviews | Active since Oct 2021
07 Oct 2021, 17:03
This business needs to be shut down
This business should not be running. After my payment being rejected on countless occasions (and only notifying me at midnight that payment failed and that payment needs to be made by 10am next day) their bank account for EFTs isnt even valid! I have heard from a number of people of their card payments also not going through and how impossible it is to book. I have been struggling for 3 days now to confirm a booking which my account says is pending but in my emails says has been cancelled. There is no way to contact this company. Honestly disgusting service.
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Travelstart's replyOfficial
08 Oct 2021, 16:29Hi Jessica,
Thanks for reaching out and taking the time to voice your concerns. I regret to hear you have not had a great experience when booking with us.
I've called 3 times on the number provided but unable to get through or leave a message; ""Your call can not be completed at this time, please hang up and try again later.""
I see the booking was made in the evening, when our Ticketing team got to your booking 2 hours later they were unable to process payment. This is why they advised payment would need to be made by 10am the following day, allowing time to contact your bank to see if there is a limit for large amounts.
We have double checked the banking details emailed and they are correct.
I will try contact you again shortly. However if you have any further payment queries you are welcome to email our Payments team direct at: payments @ travelstart . com
We have a team managing that inbox who will respond.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to voice your concerns. I regret to hear you have not had a great experience when booking with us.
I've called 3 times on the number provided but unable to get through or leave a message; ""Your call can not be completed at this time, please hang up and try again later.""
I see the booking was made in the evening, when our Ticketing team got to your booking 2 hours later they were unable to process payment. This is why they advised payment would need to be made by 10am the following day, allowing time to contact your bank to see if there is a limit for large amounts.
We have double checked the banking details emailed and they are correct.
I will try contact you again shortly. However if you have any further payment queries you are welcome to email our Payments team direct at: payments @ travelstart . com
We have a team managing that inbox who will respond.
Kind Regards,
Marcelle
Travelstart's reply08 Oct 2021, 16:29
Official
Hi Jessica,
Thanks for reaching out and taking the time to voice your concerns. I regret to hear you have not had a great experience when booking with us.
I've called 3 times on the number provided but unable to get through or leave a message; ""Your call can not be completed at this time, please hang up and try again later.""
I see the booking was made in the evening, when our Ticketing team got to your booking 2 hours later they were unable to process payment. This is why they advised payment would need to be made by 10am the following day, allowing time to contact your bank to see if there is a limit for large amounts.
We have double checked the banking details emailed and they are correct.
I will try contact you again shortly. However if you have any further payment queries you are welcome to email our Payments team direct at: payments @ travelstart . com
We have a team managing that inbox who will respond.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to voice your concerns. I regret to hear you have not had a great experience when booking with us.
I've called 3 times on the number provided but unable to get through or leave a message; ""Your call can not be completed at this time, please hang up and try again later.""
I see the booking was made in the evening, when our Ticketing team got to your booking 2 hours later they were unable to process payment. This is why they advised payment would need to be made by 10am the following day, allowing time to contact your bank to see if there is a limit for large amounts.
We have double checked the banking details emailed and they are correct.
I will try contact you again shortly. However if you have any further payment queries you are welcome to email our Payments team direct at: payments @ travelstart . com
We have a team managing that inbox who will respond.
Kind Regards,
Marcelle