They’re unprofessional

Travelstart is a ****. I booked a flight from Mpumalanga to Jorbug last year. But I couldn’t be able to fly due to medical reasons. I cancelled the flight 5 days before the departure date, and I provided them a sick note. I emailed them numerous times and sent it on their WhatsApp. Then again 2days before departure, I emailed them and sent the another sick note stating that I was admitted.

Now 3 months later they claim that I haven’t submitted the sick note within a week of my cancellation.

You can’t get hold of them, they don’t answer their phones. You wait on hold until your phone dies