1 reviews | Active since Aug 2021
They don't even deserve a one star!!
I will never use TRAVELSTART again. If I haven't booked a ticket on the same flight directly from British Airways and received a e-mail from them, I would not have know our flight has been cancelled. We most probably would have been informed by the airport waiting to go on holiday...imagine the disappointment!!
I've been struggling to move our canceled flight to a new date, every time just being redirected by an automated system. You can't speak to an actual person and get assistance. This process is so frustrating and time wasting. Britch Airways moved our tickets with no problems at all and no extra cost to us, seeing a cancelled flight is out of our hand. One of the automated responses from TRAVELSTART stated I can send my new dates and the will send a quote (FOR WHAT)????
I don't understand why I can pick up a phone and just get assistance on the other side of the phone??
I will NEVER EVER .....EVER use their services again...they don't even deserve the 1 star!!
Thank you for reaching out to us.
I am sorry that you had been inconvenienced by the airline schedule change. We had sent a mass email to all passengers on BA on the 02 July advising of the airlines decision and then a follow up email to advise that they have not resumed operations yet.
The phone lines are only temporarily suspended so that passengers do not hold long for assistance as 1 agent can only assist 1 passenger on a call where as 1 agent assists 5 passengers at a time on WhatsApp.
I will give you a call within the next 24 hours to discuss the options of your booking.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am sorry that you had been inconvenienced by the airline schedule change. We had sent a mass email to all passengers on BA on the 02 July advising of the airlines decision and then a follow up email to advise that they have not resumed operations yet.
The phone lines are only temporarily suspended so that passengers do not hold long for assistance as 1 agent can only assist 1 passenger on a call where as 1 agent assists 5 passengers at a time on WhatsApp.
I will give you a call within the next 24 hours to discuss the options of your booking.
Kind Regards,
Melissa