RE
Roy E
1 reviews | Active since May 2021
16 May 2021, 16:21
They are ********
They are ******** NG***7 please the refund ? When would I receive ?
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
16 May 2021, 16:46Hi Roy,
Thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
Looking at the history of your booking our team have sent an email confirming they have submitted for a refund to the airline.
As the airline sits with the funds of the ticket we have to wait for them to process the refund from their side. Some airlines will only start processing refunds when they have resumed full operations.
We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible.
When our Refunds team have further updates they will communicate it to you in a timely fashion.
Kind Regards,
Travelstart
Thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
Looking at the history of your booking our team have sent an email confirming they have submitted for a refund to the airline.
As the airline sits with the funds of the ticket we have to wait for them to process the refund from their side. Some airlines will only start processing refunds when they have resumed full operations.
We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible.
When our Refunds team have further updates they will communicate it to you in a timely fashion.
Kind Regards,
Travelstart
Travelstart's reply16 May 2021, 16:46
Official
Hi Roy,
Thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
Looking at the history of your booking our team have sent an email confirming they have submitted for a refund to the airline.
As the airline sits with the funds of the ticket we have to wait for them to process the refund from their side. Some airlines will only start processing refunds when they have resumed full operations.
We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible.
When our Refunds team have further updates they will communicate it to you in a timely fashion.
Kind Regards,
Travelstart
Thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
Looking at the history of your booking our team have sent an email confirming they have submitted for a refund to the airline.
As the airline sits with the funds of the ticket we have to wait for them to process the refund from their side. Some airlines will only start processing refunds when they have resumed full operations.
We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible.
When our Refunds team have further updates they will communicate it to you in a timely fashion.
Kind Regards,
Travelstart
RE
Roy E's updateReviewer Update
16 May 2021, 23:30Lies for over 5 months you clowns and ********** Keep copying and pasting same email for me. REFUND my money !
And Travelstart South Africa BLOCKED me on Instagram because I requested for my refund !
Isn’t that **********?
Pay my money.
Wait till I visit your office in Nigeria and cause problem.
And Travelstart South Africa BLOCKED me on Instagram because I requested for my refund !
Isn’t that **********?
Pay my money.
Wait till I visit your office in Nigeria and cause problem.
RE
Roy E's update16 May 2021, 23:30
Reviewer Update
Lies for over 5 months you clowns and ********** Keep copying and pasting same email for me. REFUND my money !
And Travelstart South Africa BLOCKED me on Instagram because I requested for my refund !
Isn’t that **********?
Pay my money.
Wait till I visit your office in Nigeria and cause problem.
And Travelstart South Africa BLOCKED me on Instagram because I requested for my refund !
Isn’t that **********?
Pay my money.
Wait till I visit your office in Nigeria and cause problem.