AT
Antony T

1 reviews | Active since May 2022

06 May 2022, 15:35

They Are Probably Still Blaming Covid!!!!!

Good Day You literally have a greater chance of winning the national lottery than contacting Travelstart.

You either spends hours on the phone after being disconnected every ten minutes and redialing over and over again at your own cost. It's pointless trying to communicate via e mail or WhatsApp as you do not receive a reply.

Dealing with Travelstart is no different to dealing with any of the the "Dont Give A Damn" municipal or government in South Africa.

I have posted their Who we are statement below and suggest their directors do some introspection.

Who we are

Travelstart is Africa’s leading online travel agency that helps today’s business and leisure travellers search, compare and book the best flight, bus, hotel, car hire, holiday packages and activities all in one place.

With a huge focus on affordable travel and simplifying the travel booking experience for our customers, visit the Travelstart website or Flapp, the Travelstart app, to find some of the lowest fares around. Pay quickly and safely online with your preferred payment method and you’re off! What we believe

Freedom is a wonderful word. Our freedom was given to us by our parents and grandparents. Millions sacrificed their lives so we could sip skinny lattes at Brandenburger Tor Gate, go shopping on Corzo Venezia in Milan or surf in Jeffreys Bay. We take freedom for granted, like oxygen. But it’s slowly been chipped away. Thousands of invisible battles are fought every day in front of our very eyes. Increased government control, corporate *******ion, red tape, social media censorship, surveillance in the name of protection, **** news, price fixing. The list is endless.

Travelstart assists and upholds our precious freedom to move, to meet, to be curious, to go to exotic locations and to explore new cultures and be inspired by new people. We help you to meet with distant relatives, to make business across borders, *****s to meet and to keep the world an open place. Freedom to Move is precious ­to us and something we find worth fighting for. It’s

You can only provide atrocious service for a limited period before you begin losing market share if it has not happened already.

Antony Tymvios

0
Replies (1)
Travelstart
Travelstart's reply07 May 2022, 09:46
Official
Hi Antony, 

Thank you for reaching out to us.

Please note I have checked the information and can see that the team has sent an email to joytravel, requesting your your banking details.  Please see below email and revert as instructed so that we can conclude the refund of the failed seating service.
Good Day,

In order for us to refund you the amount quoted we need your bank account details.

Please send us all information needed via our contact form: https://www.travelstart.co.za/lp/contact-us category: Banking details for refund
and we will process the refund as soon as possible.

Please add the following details to the message section.
Bank Name:
Account Holder Name:
Account Number:
Branch:
Address:

Thanks in advance!

Kind regards,
Travelstart

Please advise if you require further assistance.

Kind Regards,
Melissa