TS
Taryn S
1 reviews | Active since May 2022
23 May 2022, 08:51
They are great if you don't have any queries, and an absolute disgrace if you do!!
I have tried to contact Travelstart regarding my refund and have had no response. Our flights were suspended due to covid restrictions and now we are the ones paying the price. The extra Insurance I that I paid a couple of thousand rand for has served no purpose.
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Travelstart's replyOfficial
23 May 2022, 12:38Hi Taryn,
Thank you for reaching out to us.
Please note that I have checked the booking and the refund cancellation will be as per the ticket conditions and I have requested that the team urgently assists with a quote and revert back to you. I have noted that previously you have requested a amendment and change of airline. It is possible to make a change on the booking but it is not possible to change the airline as the ticket itself belongs to BA Comair.
You can provide us with dates and routing so that we can also assist with a quote to change. Please revert via the provided link on the quote and select the correct option.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booking and the refund cancellation will be as per the ticket conditions and I have requested that the team urgently assists with a quote and revert back to you. I have noted that previously you have requested a amendment and change of airline. It is possible to make a change on the booking but it is not possible to change the airline as the ticket itself belongs to BA Comair.
You can provide us with dates and routing so that we can also assist with a quote to change. Please revert via the provided link on the quote and select the correct option.
Kind Regards,
Melissa
Travelstart's reply23 May 2022, 12:38
Official
Hi Taryn,
Thank you for reaching out to us.
Please note that I have checked the booking and the refund cancellation will be as per the ticket conditions and I have requested that the team urgently assists with a quote and revert back to you. I have noted that previously you have requested a amendment and change of airline. It is possible to make a change on the booking but it is not possible to change the airline as the ticket itself belongs to BA Comair.
You can provide us with dates and routing so that we can also assist with a quote to change. Please revert via the provided link on the quote and select the correct option.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booking and the refund cancellation will be as per the ticket conditions and I have requested that the team urgently assists with a quote and revert back to you. I have noted that previously you have requested a amendment and change of airline. It is possible to make a change on the booking but it is not possible to change the airline as the ticket itself belongs to BA Comair.
You can provide us with dates and routing so that we can also assist with a quote to change. Please revert via the provided link on the quote and select the correct option.
Kind Regards,
Melissa