ZK
Zoe K
1 reviews | Active since May 2022
14 May 2022, 20:53
The worst service you could possibly receive
The worst airline booking company you could possibly use. Booked 4 tickets to Durban and paid for them but never received them. I rebooked them as per the cancellation email I received but the funds were never transferred. I contacted them for a refund but there is still no feedback. I have called and emailed multiple times. I have been trying to get in touch everyday for almost 2 weeks now. Would not recommend this to anyone.
Helpful (0)
Replies (6)0
Replies (6)
Travelstart's replyOfficial
15 May 2022, 08:15Hi Zoe,
Thank you for taking my call and allowing me to assist with your refund query.
I regret you have not had a great experience when booking with us.
As discussed I am following up with our Ticketing team to track the payment before we send to our finance team to finalize the refund.
Thank you for sending your banking details.
Kind Regards,
Marcelle
Thank you for taking my call and allowing me to assist with your refund query.
I regret you have not had a great experience when booking with us.
As discussed I am following up with our Ticketing team to track the payment before we send to our finance team to finalize the refund.
Thank you for sending your banking details.
Kind Regards,
Marcelle
Travelstart's reply15 May 2022, 08:15
Official
Hi Zoe,
Thank you for taking my call and allowing me to assist with your refund query.
I regret you have not had a great experience when booking with us.
As discussed I am following up with our Ticketing team to track the payment before we send to our finance team to finalize the refund.
Thank you for sending your banking details.
Kind Regards,
Marcelle
Thank you for taking my call and allowing me to assist with your refund query.
I regret you have not had a great experience when booking with us.
As discussed I am following up with our Ticketing team to track the payment before we send to our finance team to finalize the refund.
Thank you for sending your banking details.
Kind Regards,
Marcelle
ZK
Zoe K's updateReviewer Update
16 May 2022, 22:55Please keep me updated with when the refund payment is made. I still have not received anything since the last time I received any communication.
ZK
Zoe K's update16 May 2022, 22:55
Reviewer Update
Please keep me updated with when the refund payment is made. I still have not received anything since the last time I received any communication.
Travelstart's replyOfficial
17 May 2022, 07:30Good Day Zoe,
The refund has been processed on the 16th May, for the amount of R9465.00
The refund should reflect within 3 - 5 working days back to the account details you have provided.
Kind Regards,
Marcelle
The refund has been processed on the 16th May, for the amount of R9465.00
The refund should reflect within 3 - 5 working days back to the account details you have provided.
Kind Regards,
Marcelle
Travelstart's reply17 May 2022, 07:30
Official
Good Day Zoe,
The refund has been processed on the 16th May, for the amount of R9465.00
The refund should reflect within 3 - 5 working days back to the account details you have provided.
Kind Regards,
Marcelle
The refund has been processed on the 16th May, for the amount of R9465.00
The refund should reflect within 3 - 5 working days back to the account details you have provided.
Kind Regards,
Marcelle
ZK
Zoe K's updateReviewer Update
21 May 2022, 00:23I have still not received any payment in my bank account. Please follow up it has been 5 working days.
ZK
Zoe K's update21 May 2022, 00:23
Reviewer Update
I have still not received any payment in my bank account. Please follow up it has been 5 working days.
Travelstart's replyOfficial
21 May 2022, 08:45Hi Zoe,
Thank you for the update.
I have checked the booking and can see that it has been handed to the finance team to conclude the refund. I have followed up with the team and advised them to send you a pop for the refund.
Kind Regards,
Melissa
Thank you for the update.
I have checked the booking and can see that it has been handed to the finance team to conclude the refund. I have followed up with the team and advised them to send you a pop for the refund.
Kind Regards,
Melissa
Travelstart's reply21 May 2022, 08:45
Official
Hi Zoe,
Thank you for the update.
I have checked the booking and can see that it has been handed to the finance team to conclude the refund. I have followed up with the team and advised them to send you a pop for the refund.
Kind Regards,
Melissa
Thank you for the update.
I have checked the booking and can see that it has been handed to the finance team to conclude the refund. I have followed up with the team and advised them to send you a pop for the refund.
Kind Regards,
Melissa
ZK
Zoe K's updateReviewer Update
26 May 2022, 17:07Again, after following up I have still not received my refund payment. Please follow up again. I am booking tickets on behalf of people and they are getting impatient. I need the money back to buy tickets elsewhere.
ZK
Zoe K's update26 May 2022, 17:07
Reviewer Update
Again, after following up I have still not received my refund payment. Please follow up again. I am booking tickets on behalf of people and they are getting impatient. I need the money back to buy tickets elsewhere.