CH
Chane H
1 reviews | Active since May 2021
14 May 2021, 11:19
The worst service ever
Time and time again... How on earth do you guys run a business? I need someone to get hold of me urgently.
I mean I can not get hold of anyone and the only way is email and even then it's a no response email so how do you expect me to sort my issue out...
It's the last time I ever deal with Travelstart again. Honestly if I knew what I knew now..
I need urgent help regarding my suspended booking.
Please can I have a consultant to get hold of me asap
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Replies (1)
Travelstart's replyOfficial
14 May 2021, 13:13Hi Chane,
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for the frustration caused in trying to reach our team.
For any date change, refund or payment queries you are welcome to use our Online Contact form, provide us with your booking query and should you request a call back you welcome to give your contact number and one of our agents will reach out to you.
I see Cyrus is currently assisting you with your date change request. Once you had found suitable dates he will provide another call back.
Kind Regards
Marcelle
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for the frustration caused in trying to reach our team.
For any date change, refund or payment queries you are welcome to use our Online Contact form, provide us with your booking query and should you request a call back you welcome to give your contact number and one of our agents will reach out to you.
I see Cyrus is currently assisting you with your date change request. Once you had found suitable dates he will provide another call back.
Kind Regards
Marcelle
Travelstart's reply14 May 2021, 13:13
Official
Hi Chane,
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for the frustration caused in trying to reach our team.
For any date change, refund or payment queries you are welcome to use our Online Contact form, provide us with your booking query and should you request a call back you welcome to give your contact number and one of our agents will reach out to you.
I see Cyrus is currently assisting you with your date change request. Once you had found suitable dates he will provide another call back.
Kind Regards
Marcelle
Thanks for reaching out and taking the time to voice your concerns regarding your recent experience with Travelstart.
I am sorry to hear you are not pleased with the level of assistance you have received and apologise for the frustration caused in trying to reach our team.
For any date change, refund or payment queries you are welcome to use our Online Contact form, provide us with your booking query and should you request a call back you welcome to give your contact number and one of our agents will reach out to you.
I see Cyrus is currently assisting you with your date change request. Once you had found suitable dates he will provide another call back.
Kind Regards
Marcelle